DSS Implementation (Implementation Specialist)
Dow

Job Info

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We want YOU to join our team in Mumbai!!

Who are we looking for....?

The Implementation Specialist has accountability for acting as a voice for business resources in details related to enabling new or changing infrastructure, work processes, or systems capabilities during implementation projects. They are responsible for collaborating with the IT Services teams designing and implementing new or changing infrastructure for project related activities. They are responsible for leading business resources through the implementation process regarding client metrics and work towards assuring business resources are positioned for success in the use of new or changed solutions.

Job Description:

Principle Activities:

• Provide partner/client support for required for a specific business process area of expertise.
• Lead and influence project team discussions, decisions, and direction for a specific business process area of expertise
• Help manage cross-functional implementation issues and interdependencies for business process area of expertise
• Review project requirements against standard business process MET, capturing gaps where most typical process, systems, and infrastructure are not expected to suffice for a solution. Highlight these to the ITS & EXS teams
• Coordinate in the identification of end users involved in testing, requiring training, and requiring changes to security profiles
• Participate on the development of training plans, and deliver work process & systems delta training
• Participate on the development of the implementation approach, strategy and detailed plans.
• Participate on the development of cutover plans and approach
• Gather input and develop the cutover check lists for a specific ITS & EXS process area of expertise
• Assists with the coordination and execution of implementation plans for ITS & EXS process and service related activities for transition, training, testing and cutover by facilitating the completion of tasks against the Implementation checklist
• Provide hypercare support following production implementations. Facilitate the closure of defects or act as a liaison for end users to gain closure for defect. Facilitate issue resolution across DSS teams when needed
• Facilitate handover to run-the-business operations
• Provide support and metrics to customers post Go-Live to ensure a smooth transition between companies during Hypercare
• Improved upon current reporting to engage employees and drive completions of training & security verification within company wide applications through the development of gamification, driving end user engagement
• Collaboration with leadership to develop a portal where all reports within the organization can be easily accessed and utilized, along with mobile capabilities
• Creation of new metrics to assist with transparency among the organization, leading to higher customer satisfaction
• Comprehensive reporting throughout project life cycle, ensuring end to end transparency

Main Challenges:

Typical Issues:

• The Implementation Specialist interacts with people across several different areas, business and functions.

• It's required to deal with tied timelines and stressful situations (such as Cutover and Hypercare)

Most Complex Challenges:

• Lead and get agreement on As-Is and To-Be designs with several teams including IS, functions, businesses and Dow's External IT Service provider(s).
• Deal with scope and timeline changes during the project execution

Expected Results

• Deliver project results against challenging timelines

Qualifications

• Minimum Bachelor's Degree in Computer Science, Computer Engineering, Management of Information Systems (MIS) or equivalent in Master's degree.
• Up to 2 years' IT experience.

What kind of person should apply for this role?

• Highly adaptable and ability to learn technology fast.
• Strong analytical and problem-solving skills
• Able to work effectively in a globally-oriented, high performance team-based work environment.
• Strong interpersonal and collaboration skills
• Good initiative and a proactive mindset

Location: Mumbai

(no relocation offered)

Dow Offers:

• A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
• On-going learning opportunities within a diverse, inclusive and rewarding work environment
• Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth
• The chance to work within a global company and interact with colleagues from around the world
• Opportunities that spark your imagination and ignite your passion to help others

About Dow

Dow (NYSE: DOW) combines global breadth, asset integration and scale, focused innovation and leading business positions to achieve profitable growth. The Company's ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company, with a purpose to deliver a sustainable future for the world through our materials science expertise and collaboration with our partners. Dow's portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer care. Dow operates 106 manufacturing sites in 31 countries and employs approximately 35,700 people. Dow delivered sales of approximately $39 billion in 2020. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit www.dow.com or follow @DowNewsroom on Twitter.

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