EAP Care Manager
West Corporation

Exton, Pennsylvania

Posted in Telecommunications


This job has expired.

Job Info


For this opening we will consider candidates from the following locations: EXTON,PA,US |

Care Manager responds to initial calls from members and supervisors inquiring about employee assistance program services (EAP). Handles confidential information; completes intake; makes clinical decisions regarding level of care appropriate for member; and makes recommendations to the employers that we serve regarding conversing with the member about the need for performance improvement when relevant and how EAP can help.

Essential Job Functions:


  • Provides telephonic assessment and referral and/or short-term problem resolution and referral for members or their family members who contact us for assistance

  • Performs initial triage of calls and performs crisis stabilization, where warranted

  • Assesses members for risk issues and creates safety plans when appropriate

  • Consults with supervisors, managers and/or human resource professionals who contact us for guidance regarding increasing the likelihood of members using our services

  • Follows up on cases in accordance with Division Standard Operating Procedures (SOP)

  • Participates in staffings with supervisor for clinical review when deemed appropriate

  • Coordinates on-site Critical Incident Stress Debriefing (CISDs) when needed

  • P erforms other duties as assigned including creating SOPs, making recommendations, etc.


Qualifications - External

Requirements:

  • Licensed in state as Mental Health Counselor or Clinical Social Worker

  • Experience assessing and referring individuals seeking care for variety of mental health issues including substance abuse concerns

  • Proven track record performing case management responsibilities


This job has expired.

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