eCommerce Customer Research Analyst
MilliporeSigma

Job Info

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A career with MilliporeSigma is an ongoing journey of discovery: our 58,000 people are shaping how the world lives, works and plays through next generation advancements in Healthcare, Life Science and Electronics. For more than 350 years and across the world we have passionately pursued our curiosity to find novel and vibrant ways of enhancing the lives of others. MilliporeSigma is a business of Merck KGaA, Darmstadt, Germany.

Your Role:
As part of our eBusiness Solutions organization, you will have the opportunity to work on the leading website in the life science industry to shape the overall customer experience and support the development of our digital strategy based on insights. The eCommerce Customer Research Analyst is a major contributor on a team that delivers market, customer and competitive insights that will be used to enhance the ecommerce experience and drive business value. In this influential role you will be able to advise and help direct strategic decisions through your in-depth knowledge and advocacy of our customers, their behaviors and needs.

As an eBusiness Customer Research Analyst you will be responsible for the development of research plans that tell a comprehensive story of the digital customer journey and identify opportunities for improvement and to address unmet needs. Your research will include, but not be limited to user experience, customer satisfaction, visitor segmentation, share of wallet, purchase and brand tracker studies. You will design, execute and socialize customer research projects. You will translate data from multiple sources (quantitative & qualitative studies, UX research, customer transaction data, and website activity) into meaningful recommendations aimed at enhancing our customer understanding and propelling digital innovation. You will measure and track customer focused KPIs to ensure progress against business objectives as well as identify new opportunity areas to explore. You will also deliver inspiring executive level communications and presentations to secure investments in our customer experience.

Physical Attributes:

• Ability to travel up to 15% travel

Who You Are
Minimum Qualifications:

• Bachelor's degree in Marketing Research or Human-Computer Interaction, Human Factors, Cognitive Psychology, or similar related experiences with 5+ years of experience with qualitative and quantitative research processes and methods (i.e. surveys and questionnaire design, personas, lab studies, diary studies, focus groups, in-home/@ work interviews and other methods)ANDweb analytics (i.e. Google Analytics, CX Metrics, or similar tools), site intercept surveys, panel surveys and other insight tools- OR -
• Master's degree in Marketing Research or Human-Computer Interaction, Human Factors, Cognitive Psychology, or similar related experiences with 3+ years of experience with qualitative and quantitative research processes and methods (i.e. surveys and questionnaire design, personas, lab studies, diary studies, focus groups, in-home/@ work interviews and other methods)ANDweb analytics (i.e. Google Analytics, CX Metrics, or similar tools), site intercept surveys, panel surveys and other insight tools

Preferred Qualifications:

• Statistical analysis including statistical & data analysis tools such as SAS, SPSS, SQL, R, Tableau or similar
• Experience in the life science business and/or B2B research
• Clear understanding of experimental design, common data analytical techniques, and effective ways to intuitively visualize data
• End to end experience with entire research process (study design, recruiting, moderation, analysis, reporting)
• Experience assessing, negotiating, and managing customer research vendors, including international sourcing, quantitative, qualitative, and UX partners
• Experience with digital and project management tools (i.e. Optimizely, Google Analytics, Looker, Dovetail, User Zoom Go, Hot Jar (heat mapping tools), content/messaging tools, online qualitative discussion boards/focus groups, Smart Sheets, ForeSee/Medallia/Qualtrics, etc.
• Strategic thinker with proven ability to use insights to drive transformational change and influence strategy
• Ability to influence through clear and compelling written and oral presentations, storytelling
• Proven ability to use data to make decisions and drive consensus
• Team player and self-starter with excellent interpersonal, problem-solving and presentation skills
• Strong collaboration across functions and locations, building relationships globally, seeking and creating alignment
• Advocate for functional expertise, able to appropriately set internal client expectations
• Experience and comfortable working in a fast-paced, ambiguous environment that requires the flexibility to pivot to the needs of the business quickly
• Assertive and comfortable with being the advocate for the customer

RSRMS

What we offer: With us, there are always opportunities to break new ground. We empower you to fulfil your ambitions, and our diverse businesses offer various career moves to seek new horizons. We trust you with responsibility early on and support you to draw your own career map that is responsive to your aspirations and priorities in life. Join us and bring your curiosity to life!

Curious? Apply and find more information at https://jobs.vibrantm.com

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

Job Requisition ID: 230116

Location: Burlington

Career Level: D - Professional (4-9 years)

Working time model: full-time

This job has expired.