eGRC Specialist
ECS Corporate Services

Washington, District of Columbia

Posted in Engineering


This job has expired.

Job Info


ECS is seeking an eGRC Specialist to work Remote.

Job Description:

  • Review and update existing information security policy, standards, and procedures based on federal and departmental regulations.
  • Refine and elaborate requirements for new and existing functionality within the GRC suite, including new workflows for process integration, new forms, and updates to workflows, forms, layouts, fields, reports, dashboards, etc.
  • Execute changes to the GRC suite Conduct smoke testing, regression testing, and coordinate user acceptance testing for changes to the GRC suite Document all work performed in knowledge base articles (KBAs), on the Operations & Maintenance (O&M) Manual SharePoint site (a supplement to KBAs as the team's processes evolve through continuous improvement), and documenting pseudocode embedded as code comments.
  • Communicate all changes, availability of capabilities, and upcoming news and events from ServiceNow that may impact implementation of the GRC Suite Collaborate with the Tier 3 ServiceNow Enterprise Service Management Platform Support on all work.
  • Provide eGRC tool expertise and support to perform CSO process integration and data migration from current OCC processes and tools to ServiceNow Governance, Risk, and Compliance (GRC) tool suite.
  • Maintain the GRC Suite of applications implemented and perform the following:
    • Refine and elaborate requirements for new and existing functionality within the GRC suite, including new workflows for process integration, new forms, and updates to workflows, forms, layouts, fields, reports, dashboards, etc.
    • Execute changes to the GRC suite
    • Conduct smoke testing, regression testing, and coordinate user acceptance testing for changes to the GRC suite
    • Document all work performed in knowledge base articles (KBAs), on the Operations & Maintenance (O&M) Manual SharePoint site (a supplement to KBAs as the team's processes evolve through continuous improvement), and documenting pseudocode embedded as code comments.
  • Communicate all changes, availability of capabilities, and upcoming news and events from ServiceNow that may impact OCC's implementation of the GRC Suite
  • Adhere to ServiceNow Enterprise Service Management Platform Support, ServiceNow Change Request Process, and the Enterprise Change process
  • Maintain the GRC Suite, an average of one hundred and twenty (120) ServiceNow change requests (SNCRs) completed annually.
  • Conduct daily operations of the GRC Suite of application includes addressing GRC Suite user incidents and service request fulfillment.
  • Respond to incidents in accordance with OCC's enterprise incident management process
  • Identify opportunities for the ServiceNow Tier 1 Service Desk to address end-user questions and create knowledge base articles for the Tier 1 Service Desk's use.
  • Fulfill GRC suite-specific (Tier 2) service requests - Responding to CA&C Security Compliance mailbox emails pertaining to GRC suite-specific (Tier 2) issues and requests.
  • Support platform and application upgrades Collaborate with ServiceNow Enterprise Service Management Platform
  • Test and coordinate User Acceptance Testing for GRC application upgrades in lower instances.
  • Identify and remediate defects prior to go-live.
  • Test and coordinate User Acceptance Testing for GRC applications when the platform is upgraded in lower instances.
  • Identify and remediate defects prior to go-live.
  • Ensure that all users of the GRC Suite of applications receive training and are supported
  • Create and/or update end-user knowledge base articles
  • Conduct quarterly in-person/virtual training sessions
  • Create and/or update the training materials
  • Collaborate with OCC's Continuing Education Video Production team to create and maintain training videos for the GRC suite
  • Support security assessments and external audits of the OCC's eGRC tool/system.
  • Provide eGRC artifacts in support of OCC's annual security assessment of the eGRC tool, and external audits, including FISMA audit, where the eGRC tool is within scope.
  • Collaborate on the design, development, test & release of GRC suite changes Core platform features and changes impacting GRC suite changes
  • Conduct daily operations of the GRC Suite of application includes addressing GRC Suite user incidents and service request fulfillment.
  • Conduct quarterly in-person/virtual training sessions Create and/or update the training materials

Required Skills:
  • Bachelor's degree.
  • At least two (2) years of experience with developing/writing advanced custom ServiceNow script includes, user interface actions, user interface policies, access control lists, client scripts, scheduled jobs, data tables and data fields in the last three years is required.
  • At least three (3) years of Integrated Risk Management (IRM)/GRC implementation experience in the last four years is required; ServiceNow Certified Risk & Compliance implementation specialist is preferred.
  • At least (2) years of experience configuring and customizing the ITSM suite, IT Operations Management suite, and NOW Platform Capabilities in the last three years is required.
  • At least (2) years of experience with technical components such as LDAP, Web Services, REST, SOAP, APIs, XML, JavaScript in the last three years is required.
  • At least two (2) years of ServiceNow Implementation Specialist experience in the last three years is required.
  • At least (2) years of experience with ITILv3 Service Management processes in the last three years is required.
  • At least three (3) years of Administrator/Developer experience in the last four years is required.
  • At least two (2) years of experience with developing/writing advanced custom ServiceNow script includes, user interface actions, user interface policies, access control lists, client scripts, scheduled jobs, data tables and data fields in the last three years is required.
  • ServiceNow Certified Risk & Compliance implementation specialist.
  • At least (2) years of experience configuring and customizing the ITSM suite, IT Operations Management suite, and NOW Platform Capabilities in the last three years is required.
  • At least two (2) years of ServiceNow Implementation Specialist experience in the last three years.
  • At least (2) years of experience with technical components such as LDAP, Web Services, REST, SOAP, APIs, XML, JavaScript in the last three years.

Desired Skills:
  • Three (3) years of Administrator/Developer experience in the last 4 years.
  • GRC ServiceNow Certified Developer

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3000+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.


This job has expired.

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