Field Service Engineer
Bolzoni

Delaware, Ohio

Posted in Call Centre and Customer Service


This job has expired.

Job Info


Job Title
Field Service Engineer
Job Family

Job Description

BOLZONI AURAMO Inc. is active in the design, production and distribution of a full range of lift truck attachments and industrial material handling equipment for the U.S. market. The latest production methods and technology together with personnel expertise allow BOLZONI AURAMO Inc. to adapt to the most various and demanding customer requirements.

BOLZONI AURAMO Inc.'s commitment to always provide the most suitable product and handling solutions for our customers over the years has resulted in close cooperation with all the main fork lift truck manufacturers. BOLZONI AURAMO Inc. supplies a wide range of products including integral and hook-on side shifters, fork positioners, paper roll clamps, bale clamps, carton clamps, push pulls, multi-pallet handlers, rotators and forks.

Bolzoni is looking for a Field Service Engineer in the upper East Coast - greater New York & Delaware area. This position will be expected to provide support to the customer (Dealers and end-users) in the technical and repair functions of Bolzoni Auramo attachments including: troubleshooting assistance, repair instruction, failure analysis, and application analysis. This role also provides feedback to product engineering in the manner of product improvement recommendations, and prototype testing inspection and analysis. This role also provides support to the production team and the customer support team.

Key Accountabilities:

  • Provide world class technical coaching and support to dealer and OEM service organizations; support product installation, trouble shooting, and field-based prototype testing
  • Customer service calls answered on first call from customer, or call backs made within 5 minutes of message receipt
  • Minor technical assistance requests resolved within 4 hours of first contact
  • Major technical problems either resolved or converted within 48 hours of first contact
  • Relay knowledge derived from customer feedback and field based experience to drive improvements across variable Bolzoni USA functions
  • Projects completed within time frame specified to support product design improvement and cost reduction
Minimum Qualifications:
  • Associates or technical trade school education typically received beyond high school, 2+ years of maintenance experience
  • 5+ years' experience in industrial equipment repair troubleshooting and customer service
  • Knowledge of hydraulic and electric operational systems
Job ID
1564
Employment Type
Full time

Work Hours

40
Travel Required
Some travel is required.
Primary Location
Bolzoni US Delaware (Remote)
Address
Remote
Zip Code
19943
Field-Based
Yes
Relocation Assistance Available
No

We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.

EOE/Minorities/Females/Veterans/Disabled


This job has expired.

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