Globe Life Supervisor
Globe Life Inc.

Job Info

The Globe Life Applications Supervisor is responsible for overseeing, leading, directing, motivating, and developing a team of Data Entry Operators and providing technical/jurisdictional direction for accurate and timely life application s and life claims processing. Under moderate management, the supervisor will coordinate work tasks and ensure staff is aligned with business needs. The incumbent will also be charged with building strong relationships with business partners to meet organizational goals and fostering an environment that optimizes productivity.

Routine Duties;

  • Supervise team of 10+ Data Entry operators and oversee daily operations to ensure achievement of performance/productivity standards
  • Provide expertise and leadership support to team in resolving complex issues in regards to Life Application(s), Life Claims and Lead Cards
  • Evaluate daily Workflow in Onbase platform and load balance life claims, p2 letters, accurint and address changes as needed to ensure even distribution of work
  • Ensure each team member is equipped with the tools, knowledge and resources to be successful in their role while also recognizing training gaps and opportunities for retraining
  • Provide constant feedback to team members and counsel on matters of performance, attendance, and/or conduct
  • Ensure Mainframe, Onbase, Globe Life KeyfromImage, Keyfast, Lead KeyFromImage, and Eservice systems are functioning properly and partner with IT to address system issues
  • Utilize effective written and oral communication to respond professionally and with a sense of urgency to escalated claim issues received via mail, fax, or email
  • Proactively communicate with management regarding problems such as staffing, high/low work volume, emergency situations, etc.
  • Identify process improvement opportunities and use logic and reasoning to compare strengths/weaknesses of alternative resolutions
  • Conceptualize innovative technical solutions that translate into efficiencies within the unit
  • Develop and maintain strong relationships with cross functional partners in New Business, Customer Service, Legal to accomplish organizational goals
  • Cultivate a positive high performing team by modeling cultural expectations of accountability, continuous improvement, collaboration, and creativity
  • Motivate and provide development direction to team members while fostering an environment of continuous growth
  • Support culture and employee engagement activities and promote employee development
  • Delegate additional responsibilities and stretch assignments to high potential team members to position them for successful advancement within the organization
  • Update Kronos timekeeping to ensure team members are paid for the hours worked, personal and vacation.
  • Keep track of all jobs processed by each team member and add and/or load them to the Pay by the Piece and Pay for Performance database.
  • Gather appropriate data to complete and send out daily reports.

Periodic Duties possible fraudulent claims;
  • Collaborate with manager and Human Resources Business Partners to develop action plans for underperforming associates and ensure adherence to progressive disciplinary guidelines
  • Write value-based performance appraisals and conduct effective colleague performance discussions
  • Support organizational training initiatives and ensure staff is updated on mandatory role-appropriate training
  • Complete monthly/adhoc reports with data interpretation to identify trends and issues to facilitate management in strategic decision making
  • Develop contingency plans to meet objectives during challenging circumstances (i.e. staffing shortages, high work volumes, system implementation, etc.)
  • Effectively present complex information to key stakeholders to influence acceptance of innovative suggestions
  • Lead and partner on claims, applications and other business projects as needed, concurrently with daily responsibilities
  • Partner with manager to retain staff and build bench strength within the organization to achieve overall turnover goals
  • Interview, hire, and mentor new team members

Occasional Duties;

  • Performs other duties as assigned
  • Some travel may be required
  • Serve as backup to other Supervisors Unit in their absence.

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