Guest Service Representative
Oakwood


Job Info


Oakwood Suites & Studios Dupont Circle - Guest Service Representative

Oakwood is seeking a highly motivated and hands on Guest Service Representative to join the team! This position is based out of Oakwood Suites & Studios Dupont Circle Washington DC. This 20th century neoclassical manor now houses a stately hotel with grand public spaces and expanded to feature modern residences. Oakwood Suites & Studios Dupont Circle Washington DC is located at the heart of one of Washington DC's most vibrant neighborhoods, with an array of bistros, bars, galleries and embassies.

Guest Service Representatives are the first contact guests will interact with upon arrival. Accuracy of check-in and check-out transactions and high customer service is key. You will enjoy a diverse work-life where you manage the Front Desk and work with Oakwood employees, tenants, and others on a daily basis. We will count on you to have a keen eye for detail and provide critical information to our management staff as appropriate. You will have access to ongoing training programs and be a part of a team dedicated to creating the happiest guests in an empowering environment.

Location Address: 15 Dupont Cir NW, Washington, DC 20036

What Your Day Is Like

  • Cover the Front Desk and assist guests with check-in and check-out while providing excellent customer service
  • Patrol property as scheduled
  • Respond to guest requests for service
  • Maintain daily logs
  • Notify external law enforcement and emergency agencies when necessary
  • Perform after hour resident check-ins and lockouts
  • Reinforce community rules and policies & maintain key inventory
  • Work with our guests, our Oakwood team and our vendors to maintain high levels of satisfaction
Best Candidates Will Have

  • 1+ years customer service experience; hospitality industry preferred
  • Great communication skills
  • Proficiency in Microsoft Word, Excel, and Outlook
What we offer - Medical / Dental / Vision coverage and Prescription Drug Programs / Company Paid Life Insurance & AD&D / Short and Long Term Disability Insurance / Life Insurance for Family Members / Paid Vacation & Sick Leave / Direct Deposit Payroll

OAKWOOD® is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. OAKWOOD® does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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