HA WELLNESS COACH
West Corporation

Plymouth Meeting, Pennsylvania

Posted in Telecommunications


This job has expired.

Job Info


For this opening we will consider candidates from the following locations: PLYMOUTH MEETING,PA,US |

Position Overview

At Health Advocate, we are committed to providing our customers with services that improve the health, well-being and productivity of their employees. Health Advocate Wellness Coaches assist members in establishing and meeting healthy goals that lead to life style improvement through frequent verbal and written communication.

Essential Job Functions


  • Professionally answers incoming calls and respond to client inquiries

  • Connect with customers by phone and quickly develop a rapport to help the individual to navigate their benefit choices and options.

  • Educate members regarding healthcare issues and options.

  • Provide email and telephonic health coaching to members

  • Follow coaching protocols and operational processes

  • Serve as a supporter, guide and educator for members

  • Take proactive steps to maintain member engagement

  • Assist members in updating/modifying their goals and actions plans

  • Actively participate in training sessions

  • Able to recognize problems and develop appropriate solutions

  • Place outbound follow up calls for issues that cannot be resolved during the initial call

  • Respond to member cases in delegate box, answers and after hours calls

  • Assist with process improvement and improving wellness program workflow

  • Mentor new team members

  • Work in-house and permanent


Other Skills/Abilities

  • Bachelor's Degree in health, fitness or other related fields

  • Three years of experience in health/fitness

  • Strong computer skills including use of internet and email

  • Positive attitude and belief in a person's ability to change

  • Strong Communication skills and phone etiquette

  • Strong ability to explain complex issues to employees/retirees

  • Highly effective listening skills

  • Strong problem solving/issues resolution skills

  • Excellent customer service and customer resolution skills

  • Organizational and administrative skills

  • Experience with Microsoft Word and Excel

  • Ability to work in a team environment


This job has expired.

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