Help Desk Analyst I
Kforce Inc

Topeka, Kansas

Posted in Recruitment Consultancy


This job has expired.

Job Info


RESPONSIBILITIES:

Kforce has a client in search of a Help Desk Analyst I in Topeka, KS.Duties:
  • Under general supervision, act as first contact for any computer, application or system-related problems and be able to provide direct, telephone based and remote control/diagnostic support services to include software, hardware, and network connectivity support to internal users on standard PCs, laptops, various mobile devices, Windows desktop applications and technologies including MS Office365, Outlook, Internet Explorer, Edge, Adobe Reader, VPN connectivity, printers, and applications developed and/or hosted in-house
  • Support is provided in a process-oriented environment with Service Level Objectives and specific focus on exceeding customer's expectations
  • This job is to be performed with limited supervision and has no responsibility or authority for the direction of others
  • Ticketing system - ServiceNow


REQUIREMENTS:

  • Office 365 - no less than 2 years
  • PC Support - no less than 2 years
  • Mobile Device Support IOS/Android - no less than 2 years
  • Strong customer service experience
  • Good communication and dialogue to all levels of employees
  • Location - Remote until further notice
  • Will have to report into the Topeka location
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.


This job has expired.

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