Help Desk Support
Roth Staffing Companies

Job Info

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- Help Desk / Field Technician (level 1.5)
- Onsite in Costa Mesa
- Direct-hire
- $60-65K (depending on experience)

The ideal candidate should have much of the following experience:

• Experience working in an IT department, managing clients/users and setting expectations
• Microsoft Windows Server and Client OS and desktop applications
• Microsoft Active Directory, Group Policy, Exchange, SQL
• Hosted Services, Office 365, Google Apps, Cloud Services, etc.
• Managed IT Services (MSP) experience a big plus but not required
• Small business IT environments

Duties will include:

• Field work at client sites and remote administration of client environments.
• Troubleshooting, repairing, maintaining and performing test activities on various computer equipment and computer network systems.
• Setting up software on client's computers; install software, patches, and drivers; prepare and deploy software packages.
• Assisting manufacturer's representatives in the installation of new computer equipment; assisting other technicians or the managers in repairing, installing and testing complex equipment or local area networks.
• Completing work orders on installing equipment or software, connecting and moving devices.
• Documenting troubleshooting efforts, identifying issues, gathering information and deploying fixes.
• Generating reports from the ticketing system or other management systems.
• Analyzing and diagnosing hardware, software, and operator problems.
• Troubleshooting of basic network connectivity issues of endpoint devices like desktop computers, laptops, phones, and printers; Configures and deploys printers and in office network hardware.
• Providing exceptional customer service; maintaining a professional and courteous manner.
• Decommissioning of systems using accepted data hygiene practices.

Requirements:

• Associates degree or better in Information Systems, or a related field; or any equivalent combination of experience, education and training which provides the desired knowledge, skills and abilities.
• 2+ years of experience as a Support Specialist / Technician (remote and onsite support).
• A+, Network+, Security+, MCP, MCDST or MCSE, certified candidates are preferred but not required

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

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