Help Desk Technician
CyberCoders

Job Info

Help Desk Technician If you are a Help Desk Technician with experience, please read on!

We are a leading Network Consulting and trusted IT Support Services firm based in Buffalo, New York that has been successfully in business for over 20 years. Our professional scope ranges from designing and implementing reliable networks to securing sensitive company data, promoting organizational growth, improving team productivity, and generating competitive business advantages through the intelligent use of Technology That Works!

We are looking to add a Level 2 Help Desk Technician to our growing team!
What You Will Be Doing As a Partner Support Remote L2 Technician, you hold a key role in the growth and success of our organization. You have a few primary responsibilities:

Providing Level 1 & 2 technical support to MVP partners through service tickets
Providing routine maintenance for a variety of different computer systems
Acting as an escalation point for Level 1 technicians and addressing higher-level and more complex issues
Providing excellent customer service
You will be accountable for:

Providing level 2 technical support to partners through a combination of phone calls and service ticket notes
Tracking all work in ConnectWise as it is completed and submitting accurate timesheets on a weekly basis
Ensuring through regular communication with the Professional Services, Sales, and Partner Success teams that partners are receiving the excellent level of service MVP expects
Thoroughly documenting solutions that you deploy, repair, or otherwise encounter that arent already documented
Embodying the MVP standard of Taking IT to 11!
What You Need for this Position To be successful, you have:

Ability to adapt in real-time to fresh challenges and shifting priorities
Strong technical skills across a variety of IT disciplines
An unflappably positive attitude even in the face of challenges
Interpersonal, written, and verbal communication skills
Self-awareness of strengths and weaknesses; knowing when to ask for assistance or escalate
Ability to adapt working style and approach to effectively communicate with a diverse range of individuals
A true team-focused spirit, with a willingness to jump in and help your coworkers (we only have room for people who follow any thoughts of thats not my job with &but Im happy to have the opportunity to help out my team)
A collaborative, professional approach to building positive relationships across the organization
Drive to acquire and apply new knowledge or skills to continuously improve personally and professionally
Appreciation of a culture of empowerment and accountability to a team

Credentials and Experience:

2 4 years of experience in a help desk situation (required)
2 - 4 years Microsoft Windows Server Administration (required)
1 - 2 years VMWare / HyperV support (required)
1 - 2 years SMB/Enterprise firewall/router support (required)
Expertise in Microsoft products, including Windows, Windows Server, Office and O365, Microsoft Exchange
Expertise in Active Directory and Group Policy
College degree in Information Technology, Computer Science, or related previous experience
Experience troubleshooting networking concepts including LAN/WAN topology, cabling, routing, and VPNs
Thorough knowledge of troubleshooting computers, networks, and printers
Familiarity with virtualization (VMWare, Citrix, Azure, AWS)
Experience with data backup and disaster recovery support
Corporate antivirus support
Working knowledge of wireless technologies
What's In It for You They are offering competitive base pay, a 401k with employer match, OT opportunities and much more!
So, if you are a Help Desk Technician with experience, please apply today!
- Applicants must be authorized to work in the U.S.



*CyberCoders, Inc is proud to be an Equal Opportunity Employer*



All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.



*Your Right to Work* - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.