Information Specialist - Bismarck, ND
Lumen

Bismarck, North Dakota

Posted in Retail
24 days ago


Job Info


About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen's network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

 

Compiles various reports by obtaining data from multiple systems. Reports may be regularly produced or ad hoc. May handle reporting for multiple individuals or workgroups. Accesses and admins a number of databases and/or software programs, reference materials, departmental experts and outside sources. Compiles, analyzes, computes, edits, corrects, and distributes data for reports and fact sheets. Compiles detailed statistical data. Builds, edits, updates, corrects, and deletes files in databases. Transcribes data to permanent records manually or electronically.  Manages and analyses information and various processes for Customer Care Organization.

The Main Responsibilities

  • Manage system access for employees in the Customer Care Organization.
  • Manage scheduling, call off time, tour routing, vacation canvasing, PTO reconciliation, attendance tracking, and FMLA true up/flex time.
  • Manage office policies and policy review of NICE and agent web station training.
  • CMS/Genesys reporting
  • Help set up Avaya logins/ Genesys
  • Manage system reporting for NICE, Avaya, and Genesys
  • Manage employee deletions and adds.
  • Manage MU’s and payroll audit
  • Help with basic computer support.
  • Manage and analyze high volumes of statistical data, audits, reports, records, studies and analysis.
  • Manage, create, and maintain databases, spreadsheets, forecasts, and files utilizing various software programs, charts and graphs.
  • Processes and/or handles high volume of detailed data, records, and reports. Activities involve, but are not limited to, collecting, checking, reconciling, researching, compiling, transcribing, verifying, distributing, summarizing, and inputting.
  • Sets up, maintains, and updates electronic files, libraries, etc., of data, reference material, audits, etc.
  • Manage and maintain headcount, forecasting, resolve issues, reconcile access records and special project management.
  • Performs advanced and complex clerical duties, e.g., end-of-month reports, historical data, etc., requiring ability to review, analyze and reconcile data of a complex nature from multiple sources.

 

 

What We Look For in a Candidate

 

  •    Ability to work with little or no supervision.
  •    Ability to work during the hours of 7:00 am to 7:00 pm in the Bismarck, ND office.
  •  Work with sensitive and confidential information about employees keeping it confidential.
  •  Computer literacy, multi-tasking, problem solving, strong verbal and written communication skills.
  •     Strong knowledge of Word, Excel and Outlook with strong computer skills including but not limited to Microsoft office products.
  •     Must be analytical, detail oriented and conscientious of your work.
  •     Primarily performs work duties sitting or standing at a workstation utilizing a computer and telephone for extended periods of time.
  •     Ability to work varying shifts and hours including possible mandatory overtime.

Preferred Qualifications

  •     Extremely detail oriented with complex, highly detailed, and comprehensive information.
  •     Strong knowledge and understanding of Excel with the ability to perform complex data analysis and audit validations.
  •     Experience with administration access to complex tools.
  •     Excellent troubleshooting skills.
  •     Ability to work with a high degree of speed and accuracy while dealing with constant change.

Requisition #: 252435

This position is part of a bargaining unit and represented by a union. Depending upon the applicable collective bargaining agreement under which you may be hired, you may be: (a) required to join the union and pay union dues as a condition of employment; or, (b) required to pay union dues, but not join the union as a condition of employment; or (c) free to chose whether or not to join the union, but if you do join the union you would be obligated to pay union dues.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, creed, veteran status, disability, medical condition, genetic characteristic or information, age, sex, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Salary Range

Salary Min :

11

Salary Max :

21

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

This position is eligible for either short-term incentives or sales compensation. Director and VP positions also are eligible for long-term incentive. To learn more about our bonus structure, you can view additional information here. We're able to answer any additional questions you may have as you move through the selection process.

As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing. You can learn more by clicking here.

Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.

Salary Range

Salary Min :

11

Salary Max :

21

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.



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