Inside Sales Specialist
Nordson Corporation

Job Info

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Collaboration drives Nordson's success as a market leader in Industrial Precision Solutions and Advanced Technology. Our employees thrive in an environment where we help each other reach our personal best and enable our company to continuously improve and grow, and our customers to succeed. You will find Nordson employees sharing our success by giving back in the communities around the world where we live and work.

Nordson Adhesive Dispensing Systems (ADS) sets the global standard in hot melt machines and dispensing, coating, and laminating systems. Manufacturers rely on our equipment for packaging, product assembly and surface treatment applications. With a leading services and support network, we help our customers worldwide increase manufacturing efficiencies and produce the highest quality products.

The inside sales specialist will generate sales of systems & parts to assigned customers. The position involves interaction with current customers and potential new customers' requests. The inside sales specialist will build relationships with current and potential customers to establish trust and rapport; nurture leads with the goal of converting them to customers and managing referrals from existing customers. The inside sales specialist will work with the Field Service Technician for their assigned customers requiring onsite service. The position will support the inside sales and Packaging leads shared mailboxes.

Essential Job Duties and Responsibilities

• Close sales and achieve annual inside sales budget.
• Responsible for doing and keeping up to date on phone calls/emails, contacts, and opportunities in the C4C CRM.
• Responsibility to increase system & parts penetration by promoting Top Products utilizing upselling strategies.
• Responsible for selling remotely: via phone, email, MS Teams, and other digital channels.
• Call customers to introduce new added value solutions.
• Provide part/system quotes to customers and prospect customers.
• Interact with the commercial sales team, customer service, technical service, and customers.
• Maintains detailed knowledge of Nordson Adhesive Packaging products, prices, policies, and procedures; knows which Nordson Adhesive Packaging products can be most advantageously used with all Adhesive Packaging applications.
• Provides basic technical assistance for all products to assigned customers. This includes part numbers, basic troubleshooting, and service support. Involve technical service team when request is deeply technical or complex.
• Work with the Field Service Technician for assigned customers requiring onsite service.
• Manage the Packaging Leads mailbox.
• Participate fully in product training sessions, meetings, skills training, and professional development classes.
• Support and assist customer service when there is an influx of quotes from customers.
• Other duties as assigned.

Education and Experience Requirements

• Associate degree or equivalent experience is required. College degree is preferred.
• 3-5 years of customer facing experience including but not limited to sales or customer service.
• Prior customer service/sales experience is a plus.
• Experience with Adhesive Dispensing Equipment and parts is preferred.
• Experience in industrial sales is preferred.
• Experience with SAP/C4C or other CRM contact management system is preferred.

Skills and Abilities

• Effective communication with both internal and external customers at all levels.
• Proficiency with Microsoft Office applications (Work, Excel, PowerPoint, MS Teams).
• Ability to manage a continual flow of information on a regular basis.
• Ability to maintain a high level of professionalism while communicating with customers and sales.
• Flexibility and the desire to take on additional responsibilities.

Working Conditions and Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Travel Required

Minimal
Nordson Corporation provides equal employment opportunity to all applicants and employees. No person is to be discriminated against in any aspect of the employment relationship due to race, religion, color, sex, age, national origin, ancestry, disability, sexual orientation, gender identity, genetic information, citizenship status, marital status, pregnancy, veteran status or any other status protected by applicable federal, state, or local law. All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check, consistent with applicable laws.Third party recruiters and agencies should not contact employees of Nordson or its subsidiaries directly. Any resumes sent to a hiring manager or submitted to Nordson employees are considered unsolicited and property of Nordson. Nordson will not pay a placement fee unless the agency or recruiter has a signed contract with Nordson's Human Resources department in advance of submitting a candidate for consideration. Verbal and written approvals will not be considered a valid contract for service.

This job has expired.