7972 - Kansas City CEC - 17300 W. 119th Street, Olathe, Kansas, 66061
CarMax, the way your career should be!
The Customer Experience Center (CEC) Trainer's primary responsibility will be preparing, conducting and evaluating new hire training for the CarMax omni channel sales contact center. This includes, but is not limited to, facilitating the new hire program for sales contact center associates and managers, updating class materials, working directly with business partners, maintaining associate training scorecards, monitoring completion of required training programs through the company LMS, class set-up, coaching, training and mentoring of new associates. This role also requires additional class facilitation as required.
PRIMARY DUTIES AND RESPONSIBILITIES
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