Internship Data Analytics Metrics and Reporting REMOTE
Emergent Holdings

Atlanta, Georgia

Posted in IT


This job has expired.

Job Info


SUMMARY:

We're looking for an independent, data-driven, problem-solving self-starter to join our team as a Data Analytics Metrics and Reporting intern, to be responsible for the definition, monitoring and assessing of Service Levels that the company is overseeing for its subsidiaries. This position will have overall responsibility and accountability for the success of metrics and reporting.

You will have accountability for managing the process to extract, manipulate, analyze data and be responsible for ensuring that reporting documentation is relevant and to a high standard.

Check out the Internships at Emergent Holdings video to learn more.

JOB DESCRIPTION:

  • Learn about and document service level agreements in process
  • Report on adherence to defined service level agreements
  • Expand service level reporting to include all key measures and services
  • Use of data analytics and continual service improvement methodologies
  • Build and enhance Executive Performance Dashboard using Excel, JIRA, and/or other tools
  • Opportunity to learn ITIL service support principles
  • Analyze and review service requirements and conduct comparisons with SLA's
  • Monitoring SLA performance for compliance with organizational needs and requirements. Facilitate communication between the IT department and its business units
  • Transparency & visibility of service level performance to the Management/Leadership
  • Manages and runs the monthly governance meetings with customers.
  • Proactively build relationships with stakeholders and product owners
  • Prepares and delivers presentation(s) on assigned topic(s).
  • Attends unit, departmental, and corporate meetings as assigned.
  • Shows learning and both personal and professional growth and understanding of responsibilities.
  • Gains an understanding of how company and business works.
  • Shows punctuality, professionalism, and a positive attitude when completing assignments.
  • Manages multiple deadlines.
  • Completes miscellaneous assignments as assigned.
  • Uses company software applications to complete assignments.
  • Maintains confidentiality.
  • Responds to internal and external customer inquiries.
  • This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
EMPLOYMENT QUALIFICATIONS:
  • Have status as a sophomore, junior or senior as of the end of the spring term (or be enrolled in an applicable graduate program.
  • Hold a cumulative grade point average of 3.0 or better as of the most recent grading period.
  • Be able to work full-time during normal business hours for this summer.
  • Be available to begin employment between mid-May and mid-June.
EDUCATION OR EQUIVALENT EXPERIENCE: Currently enrolled and active in any educational degree program that aligns with our various businesses.

EXPERIENCE: With proper education credentials no experience necessary. Previous work experience preferred.

SKILLS/KNOWLEDGE/ABILITIES (SKA) REQUIRED:
  • Excellent oral and written communication skills.
  • Ability to make complex information accessible
  • Ability to coordinate cross-functional work teams toward task completion
  • ITIL v3 or higher knowledge a plus
  • Effective leadership and analytical skills
  • Excellent working knowledge of computers and company standard software; Internet research experience strongly preferred.
  • Ability to proofread documents for spelling, grammar and punctuation.
  • Ability to perform necessary mathematical computations.
  • Ability to comprehend consequences of various situations and make appropriate individuals aware of same for decision making.
  • Ability to exchange information clearly and concisely and to present ideas, report facts and other information.
  • Ability to maintain confidentiality.
WORKING CONDITIONS:
  • Work is performed in a home office setting with no unusual hazards.
The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. Nothing herein is intended to create a contract.


This job has expired.

More IT jobs


Innovative Defense Technologies
Arlington, Virginia
Posted 3 minutes ago

Innovative Defense Technologies
Arlington, Virginia
Posted 2 minutes ago

Innovative Defense Technologies
Mount Laurel, New Jersey
Posted 2 minutes ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.