IT Help Desk/ Desktop/ Field Tech/ IT Support
Beacon Hill Staffing Group, LLC

Job Info

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We are actively recruiting on multiple IT Help Desk, Desktop, Field Tech, and IT Support roles. These positions are contract and contract to hire (CTH) either sitting in Pittsburgh or fully remote. Please apply to hear more!

Job Summary

The IT Support Analyst will provide all levels of technical support and training to end-users. A mix of interpersonal and technical skills will be required to support both local and remote staff. Maintaining a high level of customer satisfaction is the primary objective of this position. After-hours work will be required periodically to support scheduled maintenance, projects, and unscheduled emergencies.

Job Responsibilities

Typical activities may include, but will not be limited to the following:

· Provide both remote and desk-side support to employees across multiple locations. Supported products and technologies include, but are not limited to the following.

Windows 7/10

Microsoft Office 2013 and 2016

Mac Laptops and Dell Notebooks

iPhone and iPad

Active Directory computer and user accounts

Remote connectivity and troubleshooting

Network Printers

Video and Web Conferencing

Service Desk tools

· Track assets as they are received, deployed and redeployed.

· Document support requests and solutions in helpdesk system.

· Document support processes and procedures.

· Comply with IT Policies and SOPs.

· Greet visitors and supply wifi passwords as needed.

· Candidates must be comfortable working with staff at all levels of an organization, both remotely and in person. The candidate must be able to prioritize a diverse range of tasks while providing effective support. Windows and Mac experience needed.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.

We look forward to working with you.

Beacon Hill. Employing the Future™

This job has expired.