IT Infrastructure Support Analyst
State of Nebraska

Lincoln, Nebraska

Posted in Public Sector and Government


This job has expired.

Job Info


Description
Join our team at the Nebraska Military Department composed of an ANG Fire Department, Civil Engineering, Facilities Maintenance, Nebraska Emergency Management Agency, Military Security Force to name a few.

The NMD is looking for an Information Technology Infrastructure Support Analyst with our Distance Learning department.

The State of Nebraska offers excellent benefits, including: 13 paid holidays, generous sick and vacation leave accruals to start out, a retirement plan with a State match of 156%, health, dental, vision and life insurance options ($20K basic life insurance at no cost and the State pays 79% of health insurance monthly premiums), short and long-term disability, dependent and flexible spending accounts, flexible work schedules, telework possibilities, Deferred Compensation Plan, Military Spouse Transition Program, Veterans Preference, Leave Donation Programs, community college benefit for children of state teammates, free parking, job stability...plus more!

Distance Learning, Joint Force Headquarters, 2433 NW 24th Street, Lincoln NE
Examples of Work
Hardware and Software Support:
• Assembles and tests equipment (including peripherals)
• Repairs equipment
• Performs preventative maintenance
• Limited site inspection/review
• Minimal VM/CMS user support
• Determines hardware/software configuration requirements to satisfy client needs
• Resolves hardware/software problems
• Plans/oversees hardware/software installation
• Responsible for agency hardware/software inventory
• Provides assistance to clients on all hardware/software, including PC operations systems
• Customize software parameters

Network Support:
• Installs, maintains, repairs cabling
• Troubleshoots data communication problems
• Installs/maintains/repairs network components (hubs/cau/mau...)
• Monitors network performance
• Vendor contact for maintenance/repair
• Plans/oversees site network preparation

System Administration:
• Maintains user Ids and authorizations
• Recovers/rebuilds user files
• Monitors system performance
• Installs server hardware/software products on the server under direction
• Manages system disk space
• Distributes and manages client software via the network
• Troubleshoots and maintains network servers hardware

Research:
• Upon request, provides research on technical products
• Tests new hardware/software for possible deployment

Procurement:
• Receives ordered software
• Monitor outstanding purchase orders
• Evaluate vendor performance
• Reviews purchasing paperwork
• Vendor contact for active orders

Training:
• Provides informal training for small groups (mainly software)
• Recommends training topics
• Client contact for computer-based training

General:
• Liaison with hardware maintenance vendor
• Collects and summarizes network operation data
• Provide on-call support (off hours)
• Consults with clients on specific technical issues
• Provides mentoring and guidance on assigned tasks to other information technology employees
Qualifications / Requirements
REQUIREMENTS: Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis OR post high school coursework in computer science and three years of related technical and business experience.
Knowledge, Skills and Abilities
Knowledge of: network planning, design, and evaluation; computer systems facilities support design and evaluation; memory structure; buffers and registers; networking; network application interfaces; specification development and writing; electronic communications networks; computer systems, telecommunications, and network theory; distance communication systems; operational needs regarding data communications, computer hardware and software; applications and user systems; operating systems and utilities; peripherals; testing equipment; hardware and software interfacing; user needs analysis; data storage and security; agency rules/regulations and policies/procedures; computer assembly.

Skill in: developing and implementing solutions to problems; operations analysis; identification of key causes; systems evaluation; technology design; identifying downstream consequences; critical thinking; troubleshooting; instructing; testing; equipment selection; solution appraisal; judgment and decision making; communicating information with others; operation and control of systems/equipment; time management; management of material and financial resources; product inspection; installation of hardware/software; repairing machines/systems using the needed tools; equipment maintenance.

Ability to: communicate information to others electronically, telephonically, on paper, and in person; read, understand, and listen to communications from others; shift back and forth between two or more activities or sources of information; recognize a problem; see details of objects at close range (within a few feet of the observer); apply general rules to specific problems to come up with logical answers; follow multiple step instructions; recognize and identify the degree of similarities or differences between individual characteristics; combine separate pieces of information, or specific answers to problems, to form general rules or conclusions; concentrate and not be distracted while performing a task over a period of time; exert maximum force to lift, push, pull or carry objects weighing up to 50 pounds; stoop, kneel, crawl, crouch, and endure prolonged standing; move hands, feet and/or to manipulate small objects rapidly and accurately in accordance with visual stimuli.


This job has expired.

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