IT Manager
Levy Premium Foodservice


Job Info


Department:

Operations

Location:

Brookylyn, New York

Location: Barclays Center - Brooklyn, New York

The Field System Engineer ("FSE") is responsible for overseeing the proper performance of all information technology based applications and systems w it hin the stadium/arena environment. The FSE also acts as a liaison between the Home Office Information Systems teams, vendors, partner IT contacts, and all other Levy Restaurants departments and personnel to ensure the systems at the location are functioning properly as required and technical assistance is provided for their locations and team members in a timely fashion.

The FSE will also be responsible for maintaining accountabil it y of all the systems in production w it hin their locations. An up-to-date list is to be maintained by the FSE w it h regards to POS counts, versions, server backup status, etc. In add it ion, the FSE will have to travel on occasion to other Levy locations to support major events, oversee deployment/ins talls or execute s it e surveys when requested by the operations team.

The FSE will report to the Director of Operations and Regional Information Technology Manager and will participate in regularly scheduled conference calls and/or meetings. It will be his/her responsibil it y to ensure that tickets for their respective region are closed in a timely manner (whether they relate to POS/field systems or not). The FSE will be responsible in keeping up w it h projects w it hin his/her region and making sure that adequate (be it from Levy IT or the Vendors) support is available throughout the project. The FSE will keep up w it h administrative work such as documentation, time sheets, etc. on time.

Key Job Responsibil it ies

* POS systems support
* Back office systems support
* Provide event based support and assistance at said stadium/arena
* Serve as primary contact for systems support and Information Technology related inquiries w it hin their region
* Coordinate system and application training through the Home Office IT team w it h vendors or internal resources as requested
* Consistently follow Information Technology service prior it ies to ensure the best support and communication to their locations, regional support teams and the Home Office
* Coordinate on-s it e support for location events as requested/need ed
* Act as the escalation point for the support of all IT related systems
* Manage location system issue logs
* Communicate progress to relevant location, regional, and Home Office personnel as needed
* Maintain inventory counts of all field based systems by location and service offering w it hin their respective region
* Follow up w it h location and Regional Management at regular intervals to ensure systems are performing as expected
* Ensure systems and servers are properly functioning, on a consistent version of software, and running in a stable environment
* Assist in the planning, coordination and execution of system installations and upgrades
* Provide technical support and act as an escalation point for local IT support (local IT managers, or hourly IT supervisors/te chnicians)
* Lead and follow up w it h vendor resources, on-s it e support, or location personnel teams while working on any given project

Ideal Candidate

* BS/MS in Computer Science or related field preferred; or equivalent combination of education and experience, equivalent skill
* Minimum of 5 years' experience running/suppor ting POS systems in the restaurant/hos p it al it y/event based business.
* Demonstrated strong leadership skills
* Excellent wr it ten and verbal communication skills
* Able to work independently w it hout close supervision
* Able to analyze issues and problems and know and follow escalation plan
* Well organized, able to handle multiple tasks at the same time
* Experience w it h legacy POS companies such as Quest and Micros or cloud based POS is highly desirable
* Accustomed to field work consisting of event based, late hours and weekends
* Experience w it h PCI compliancy

Levy is an equal opportun it y employer. At Levy we are comm it ted to treating all Applicants and Team Members fairly based on their abil it ies, achievements, and experience w it hout regard to race, national origin, sex, age, disabil it y, veteran status, sexual orientation, gender ident it y, or any other classification protected by law.



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