IT Operations & Service Desk Supervisor
Kforce Inc

Job Info

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RESPONSIBILITIES:

Kforce has a client in search of an IT Operations & Service Desk Supervisor in Bethlehem, PA.Summary:This individual is responsible for day to day IT operations and providing leadership to Helpdesk personnel. This individual will oversee all aspects of IT central in-take, frontline support and dispatching of work to other organizations after making the initial assessment of problem nature and severity. They will be highly motivated, customer facing and work with cross-functional teams as well as interface with external organizations.

REQUIREMENTS:

• BA/BS degree in Information Systems or relevant work experience required
• 7+ years of experience in IT operations, with 5 years of supervisor experience
• Looking for someone with a strong ITIL background and who is process oriented
• The Supervisor will have high technical acumen, knowledge and experience with operations, excellent interpersonal and communication skills and be a strong leader
• Someone who is technically strong
• Someone who could get into the weeds if need be
• A+ and/or ITIL certifications desirable

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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