IT Service Desk Support Specialist I
Health Services Advisory Group, Inc.

Portland, Oregon

Posted in Medical and Nursing


This job has expired.

Job Info


Are you passionate about improving the quality of healthcare?

Are you ready to leverage your talents to make healthcare better for everyone?

 Do you want the opportunity to give back to your community?

 Do you want to have fun at work?

 Then join the growing team at Health Services Advisory Group (HSAG) that is transforming the delivery of healthcare in the United States!

Summary

IT Service Desk Support Specialist is responsible for supporting the existing Cisco IP Telecommunications environment and general desktop infrastructure, including identifying and resolving Telephony, Cellular phones, hardware and software malfunctions. Support the organization via the Service Desk by assisting the user community. IT Service Desk Support is achieved via electronic ticketing and inbound/outbound trouble calls via the Service Desk Center.   Proficient in Windows 10, Microsoft Exchange, Microsoft 365, supporting onsite and remote employees. Conduct throughput troubleshooting and problem solving.  Schedule requires After-Hours on-call support and requires flexibility in standard work hours to accommodate special projects requiring after-hours deployment of equipment.

Essential Competencies, Duties and Responsibilities

  • Cisco desktop phone user assistance and troubleshooting
  • Active Directory user account creation and permissions
  • Account creation and user management using Microsoft 365 Admin Center.
  • Outlook for Microsoft 365 trouble shooting
  • Windows 10 troubleshooting
  • MS Teams support
  • Webex Support
  • Zoom Support
  • Jamf MDM support
  • Apple iPhone and Apple Ipad support
  • Mail flow trouble shooting and message tracking
  • Mail -filter system monitoring and message recovery
  • PC diagnostics
  • Dropbox accounts user creation and permissions
  • Analytical and technical problem-solving skills
  • Ability to take direction from senior team members
  • Quick learner, creative, analytical thinking, resourceful and able to work independently
  • Good communication skills
  • Resolve / answer questions / how to on MS applications via call/ticket/walk-up/stop-by
  • Inventory existing equipment and track equipment deployment
  • Organize existing IT equipment for either reimage or redeployment
  • Assist new users with initial login to corporate PC
  • Set up cubical and Offices with Computer Equipment for new hire
  • Shipping / receiving of computer/IT equipment to/from other HSAG locations or remote employees
  • Track all issues / requests via Mange Engine Service Desk Plus
  • Assist users with technical software issues via remote support (TeamViewer, Desktop Central, Webex)
  • Relocate personnel/equipment during cubical swap
  • Create forms for tracking IT equipment/inventory for use at all sites
  • Install software applications as needed (depending upon approval) to user corporate laptop/desktop
  • Desktop / Laptop repair / parts replacement / upgrade
  • Cellular phone replace / upgrade
  • Hardware / Software /Component gathering for donations
  • Create How-To Guides (depending on the issue) for user edification
  • Project deadlines may necessitate occasional extended work hours

Additional Skills

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
  • Ability to write routine reports and correspondence and to speak effectively before groups of customers or employees of the organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area and volume and the ability to apply concepts of basic algebra and geometry.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; the ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Education and/or Experience

Associates degree and/or two years of relevant experience.

Other Qualifications

Demonstrated skills in information systems devices. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the position. While this is intended to be an accurate reflection of the current position, management reserves the right to revise the position or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, work load, rush jobs requiring non-regular work hours, or technological developments).

HSAG is an EEO Employer of Veterans protected under Section 4212.

If you have special needs and require assistance completing our employment application process, please feel free to contact us.    

EOE M/F/Veteran/Disability


This job has expired.

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