Serves as front line contact point for Information Technologies (IT) customers as part of the IT Service Desk. Provides support to end users on a variety of inquiries and incidents. Identifies, researches, and resolves or routes software and hardware incidents. Responds to telephone calls, emails and personnel requests for technical support. Using a service management tool, documents, tracks and monitors incidents to ensure a timely resolution. The responsibilities for this position require a highly driven and self-disciplined person with excellent problem solving, strong customer service, interpersonal, oral and written skills. This is a remote position.
Equal Opportunity Employer/Veterans/Disabled
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The Company will consider qualified applicants with arrest and conviction records
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