Essential Job Functions:
* Provide advanced Desk Side and phone support to our local and remote customers while resolving all Incidents/Service Requests within identified service levels.
* Perform in-depth troubleshooting and performance testing of Desktop problems related to hardware, peripherals, applications, and overall system performance.
* Provide Hands/Feet for Telecom/Networking Engineering configuring/troubleshooting.
* Provide Patch Management & Software distribution as well as SCCM reporting.
* Exceptional Oral and written communication skills
* Ability to maintain composure and customer focus in high pressure and stressful situations
* Ability to provide and demonstrate exceptional and outstanding customer service and support
* Ability to work independently, while communicating, engaging, and supporting the overall team
* Strong mind set with an instilled self-driven sense of urgency
* Strong problem analysis & problem-solving skills
* Ability to troubleshoot and remediate complex issues promptly
* Adaptability, Proficient in Planning and organization skills
* Meticulous attention to detail.
Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.
Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.
Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com.
We look forward to working with you.
Beacon Hill. Employing the Future™