IT Support Specialist x2 (Eisai)
The Select Group

Job Info

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Job Description
IT Support Help Desk Specialist

One of The Select Group's technology client is looking an IT Help Desk Specialist to assist them on a client site for a BioTech firm. This position will be an onsite role in Cambridge, MA and will be required to sit on site from 9-5pm M-F. The ideal candidate will have experience supporting an enterprise client in a help desk role and have experience working with Active Directory. Please apply today if you are interested!

IT Support Help Desk Specialist Requirements

• 2+ years' experience working in a helpdesk support environment
• Experience with helpdesk ticketing system(s).
• Experience providing meeting support, troubleshoot AV, teleconference equipment.
• Strong understanding of Active Directory, create, disable and maintain users and computers.

• Ability to prioritize & manage several tasks and maintain effective work relationships in a team environment.
• Troubleshooting skills and the ability to learn and perform in a fast paced environment.
• Excellent customer service and communication skills to effectively solve customer IT related issues.

IT Support Help Desk Plus Skills:

• Previous experience supporting a Biotech firm or working in a laboratory environment

Principal Duties and Responsibilities

• Provide first level support to all PC hardware and software problems.
• Provision, configure, deploy, and re-deploy new computers and related equipment.
• Provide IT support during on-boarding and off-boarding employees.
• Support end-users/remote users on variety of technical problems.
• Provide AV/meeting support to cross-functional teams.
• Maintain accurate computer inventory & identify, research, & resolve technical problems.
• Track & monitor problems to ensure a timely resolution and document each helpdesk ticket.
• Troubleshoot system problems, routine administration tasks, end-user support, PC operating system configuration support & software installs & upgrades.
• Provide IT support for laboratory instruments and support end-users in the laboratory environment.
• Manage network printers and printer support vendor.

This job has expired.