IT Support Technician-Level 1
Flexion

Madison, Wisconsin

Posted in IT


Job Info


Job Description

JOB TITLE: IT Support Technician - Level 1 - Madison, WI

Why you want to work at Flexion:

We're looking for an IT Support Technician who will be responsible for level 1 IT support of Flexion's fleet of laptops and business applications in a manner that maximizes service quality and productivity for Flexion employees. This individual will deploy and maintain endpoint operations systems, associated software and access to Flexion cloud applications. This individual will work closely with the Information Security Team to assist with account management, deploying policy configurations and information security hardening.



At Flexion (an agile software company that's been delivering excellence for over 25 years), our company culture is built on autonomy, trust, and transparency. We empower teams to remain self-sufficient and self-directed by hiring people who can solve complex problems through collaboration-this means lending a hand and flexing your multi-skilled muscles as needed. Every team member is a leader who takes responsibility for the entire team's success, which mirrors the company's overall low bureaucracy structure.

What the job looks like:

  • Provide level 1 IT support
  • Responsible for managing the laptop equipment inventory including planning, reviewing, quoting, purchasing, implementing, delivery, recovery and secure disposal for Flexion assets
  • Perform required documentation and reporting of asset statuses
  • Identifies and implements endpoint management process improvements (Mac & PC)
  • Primary contact for laptop user support and resolution of helpdesk cases
  • Primary contact for business application access
  • Assist with business application access provisioning and deprovisioning
  • Assist with operations of mobile device management (MDM) systems and associated endpoint devices
  • Assists with endpoint security incident recovery as needed

EDUCATION AND EXPERIENCE REQUIRED:
  • 1 year of Information Technology experience
  • IT Desktop Support Technician or IT Service Desk Technical Certificate or equivalent


Why we want to hire you:

You have:
  • Working knowledge of macOS and Windows operating systems
  • Ability to effectively troubleshoot, diagnose and resolve operating systems and application issues
  • Understanding of basic networking and related technologies
  • Shows discernment regarding sensitive and often confidential information
  • Ability to contribute and adapt to Flexion goals, objectives, projects and plans
  • Ability to maintain an attitude in concert with the Flexion Fundamentals
  • Ability to effectively work with remote software development teams and leadership
  • Demonstrates good written and verbal communication skills
  • Demonstrates sound judgment and calm demeanor under pressure
  • Must be able to pass a background check and drug test
At Flexion, we live by these principles:
  • Speak openly and honestly with your colleagues and clients about problems and proposed solutions
  • Welcome and handle changing requirements and priorities with little or no warning
  • Collaborate online in small groups about 50% of the time
  • Encourage simple and minimal solutions that keep options open
  • Expect and vocally advocate for quality first
  • Learn new practices and techniques as the situation demands
  • Ensure the teams develop demonstrable software every week or two
  • Do what needs to be done to deliver the product or project without ego or attitude
  • Dig deep to find the root causes of problems so we can create the right solutions
  • Relentlessly improve yourself, your team, and your processes


The most efficient way to reach our recruiting team is to submit your resume through the URL provided.



Equal Employment Opportunity/Affirmative Action Employer

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 608-205-8868 for assistance.

Job Location

811 E. Washington Ave., Suite 400 Madison, Wisconsin

Position Type

Full-Time/Regular

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 608-205-8868 for assistance.



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