Serve as the first line of support for Health System IT customers resolving a wide range of issues and inquiries relating to PCs printers peripherals operating systems software and departmental and institutional systems. Process incoming requests and calls from internal and external customers as well as Leadership.
The HIT Help Desk provides 24/7, 365 customer support. This position will require availability for 3rd shift (12:00 midnight - 8:30 AM) Sunday through Thursday.
MINIMUM REQUIREMENTS
Education: High School Degree or Post High School Tech Training
Experience: 3 years relevant experience. Relevant experience may be considered in lieu of a degree.
License: None required
PHYSICAL DEMANDS
Job requires sitting for prolonged periods. Proficient communicative, auditory and visual skills; Attention to detail and ability to write legibly.
COVID Vaccination Requirement and Guidelines
Please visit the UVA COVID-19 Job Requirements and Guidelines webpage prior to applying for current information regarding vaccination requirements and guidelines for employment at UVA.
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
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