IT Tier 2 Support Analyst
Corporate

Nashville, Tennessee

Posted in Design and Creative


This job has expired.

Job Info


IT Tier 2 Support Analyst

Career Area: Business Services

What We're Looking For: 

Barge has an immediate opening for an Information TechnologyTier 2 Support Analyst. This candidate will be responsible for installation,problem-solving, and handling of end user PC's, operating systems, networkequipment, printers, industry-specific application support and audio/visualtechnologies.  While strong technicalskills are essential, an emphasis on excellent customer service is required.

Daily actions will be performed in our corporateheadquarters located in Nashville, TN.  However, this position may be required to travel to our remote officelocations.

Responsibilities:

  • Deliver excellent customer service (verbal and written)
  • Present clear, organized, and concise information to enable effective problem resolution
  • Provide support for the distribution, publishing, download, installation, and removal of a variety of software applications
  • Troubleshoot and analyze technical issues to determine root cause; develop, and implement timely solutions
  • The ability to be nimble and stay organized in a fast-paced environment is essential to this position
  • Accurately log customer issues and document troubleshooting steps and resolution
  • Develop knowledge base articles as needed with new information
  • Effectively communicate with other technicians on technical matters
  • Effectively communicate with vendor technical support and utilize web-based support to resolve technical issues
  • Be willing to invest time in professional skill development
  • Other duties as assigned

 Education & Experience Qualifications: 

  • Experience and understanding of network fundamentals such as IP addresses, subnets, DHCP, DNS, VLANs, etc.
  • Experience with installation and support of network equipment such as printers, switches, firewalls and WAPs
  • Experience and understanding of installing, managing, configuring, and monitoring Microsoft Windows desktop operating
  • systems in a business/domain environment
  • Experience with virtual and remote desktop infrastructure
  • Experience with endpoint security: MS Defender and Bitlocker
  • Experience with Active Directory
  • Proficient with PowerShell scripting and spreadsheet software
  • Experience with audio/visual equipment and electronic meeting setup tools
  • Knowledge of IT Service Management and best practice framework preferred; ITIL, NIST
  • Industry certifications such as A+, Network+, Security+, MCP, Dell, etc. are valuable

Why join us? 

Barge Design Solutions,Inc.,is an engineering and architecture firm with diverse in-house multidisciplinarypractice areas. The employee-owned company is more than 400-people strong andserves clients nationwide from multiple U.S. locations. Barge is ranked No. 171on Engineering News-Record (ENR)'s 2021 Top 500 Design Firms list, is No. 177on Architectural Record's Top 300 Architecture Firms and is a certified GreatPlace To Work®.

Our primary purpose for being in business is ultimately to create a better life by unleashing the potential of our people, clients and communities. This purpose is supported by our company's core values because at the end of the day, Barge CARES:

  • Collaborate - Help and expect help. Teamwork is essential in what we do.
  • Authentic - Honesty, integrity and trust are at the heart of everything we do. We are who we say we are.
  • Responsible - We are accountable for our work, our attitude, and our actions. We make Barge better.
  • Excellence - We go all in and expect more of ourselves than others expect of us.
  • Service - We are humble. We use our gifts in service of others.

We believe that if we are living out our purpose for being in business and integrating our values into everything we do, we will ultimately achieve our vision to be the firm best known for being selected when it matters most.


This job has expired.

More Design and Creative jobs


Barge Design Solutions
Atlanta, Georgia
Posted about 7 hours ago

Barge Design Solutions
Atlanta, Georgia
Posted about 7 hours ago

Barge Design Solutions
Knoxville, Tennessee
Posted about 7 hours ago

Get Hired Faster

Subscribe to job alerts and upload your resume!

*By registering with our site, you agree to our
Terms and Privacy Policy.