ITSS Senior Executive Support
GFL Industries

Job Info

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Under the direction of the Senior Manager - IT service Support, the ITSS Senior Executive Support will perform all types of IT and Business-related services to the CEO Executive Office. Support services include maintenance and administration of anything related to technology in the Executive Office, including but not limited to computer networks and related computing environments, computer hardware, systems software, applications software, and all configurations, printers and all technology equipment or technology components. The ITSS Senior Executive Support will be the face of IT to the Executive C suite in any IT-related matter.

Key Responsibilities:

• Handle "C" suite VIP Support providing white glove service and going over and above to meet their needs.
• Act as the Liaison between "C" suite Leadership and other IT Units. Working with any IT team to resolve issues at hand.
• Conducting daily inspection and quality control on all IT equipment on site and provide recommendation for any upgrades or any IT requiring change or maintenance.
• Provide desk side and remote technical assistance to end users in the Executive office.
• Maintain and administer computer networks and related computing environments, including computer hardware, Telecommunication systems and devices, Mobiles, conference room equipment, printers, connectivity, and all configurations.
• Work on assignments that are complex in nature and require judgment, initiative, and specialized knowledge to identify, resolve and recommend solutions to problems.
• Has high business acumen to "C" suite needs and can communicate in a timely manner, with clarity and professionalism.
• Has an attitude to go over an above, with possible support beyond business hours.
• Escalate non-resolvable issues to higher-level teams in an extreme urgency and timely manner.
• Follow existing IT policies and procedures, while ensuring that it does not hinder timelines to resolve.
• Evaluate, propose, and implement new systems that increase productivity or enhance overall operations.
• Resolve single and cross technology incidents independently.
• Work with team members to resolve unusually complex or cross technology incidents.
• Build and maintain strong relationship up to "C" suite and all executive personnel in the office.
• Act as a single point of contact to IT Vendors on site for the purpose of maintenance and repairs.
• Establishes and maintains positive and effective work relationships with co-workers and other IT leaders, and teams.
• Travel to other business sites to provide additional support if required.
• Perform reporting and administrative functions as required.

Knowledge, Skills and Competencies:

• Graduate degree in Computer Science, Engineering, or related discipline with an IT focus
• Strong customer / end-user / client service orientation
• Strong relationship building and interpersonal skills.
• Certifications: A+ Certification and MCSA Certification preferred.
• Worked extensively with Apple products and Windows OS.
• 10+ years of End User services experience specifically geared toward executives.
• 2+ years in leading or managing a team with a good understanding of people.
• Ability to conduct research into application development issues and products.
• Strong analytical, design and development skills including troubleshooting and integration of IT services.
• Knowledge of existing and emerging hardware and software technologies and IT architectures
• Strong problem solving, decision making, sound judgment, assertiveness in developing efficient and effective solutions to diverse and complex business problems.
• Knowledge of best practices to guide teams through issues related to the design, development, and deployment of mission critical information and software systems.
• Ability to communicate openly and effectively with Executive management, Business Units management, with other IT managers, with staff, and with many diverse constituencies.
• Ability to work decisively under Very heavy workload considering the criticality, urgency and extended work hours required to ensure availability of the service in accordance with service level commitments.
• Ability to manage multi-cultural and multi-located teams.
• High willingness to drive transformation and service improvement.
• Work experience in a related industry setting is a plus.
• Work experience at an IT service provider is a plus (managerial and/or delivery level).

#GFLTalent

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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