Lab Support Svcs Specialist - Lagrange, GA
Wellstar Health Systems

Job Info

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Overview

The Lab Support Svcs Specialist - Lagrange, GA is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.

• Schedule:Full Time
• Shift: Various Shift
• Level: 6+ years of experience
  

Success Profile
Find out what it takes to succeed as a Lab Support Svcs Specialist - Lagrange, GA:

• Collaborative
• Time Efficient
• Organized
• Critical Thinker
• Attention to Detail
• Compassionate

Benefits that Reflect Your Contributions

• Your Pay
  A compensation program designed for fair and equitable pay.
  
• Your Future
  Secure your future with plans that also include an employer match. Plans and guidance for the future.
  
• Your Wellness
  Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.
  
• Your Joy
  Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.
  

Job Details

Facility: Wellstar West Georgia Medical Center

Overview
Under the supervision of the Laboratory Manager or designee, performs technical and non-technical duties within the Laboratory service areas on the hospital campus. Duties included, but not limited to:

HIS/LIS data entry, troubleshooting and laboratory technical support functions
Customer Service for all patients and health care providers.
Specimen receipt and processing including preparing specimens for transport to reference labs, microbiology processing, loading samples on lab automation and preparing samples for the technical staff.
Phlebotomy procedures including all types of specimen collection techniques.
Pre-Analytical and specimen storage robot operation
Assist in multiple areas as workload and staffing changes.

Responsibilities
Core Responsibilites and Essential Functions

Technical/ HIS / LIS

• HIS / LIS order entry. Able to work in multiple computer systems as needed to perform job functions. Use critical thinking skills and lab knowledge to resolve patient orders and irretrievable samples.
• Report and troubleshoot HIS/LIS, printer, fax malfunctions.
• Organize specimen intake in various downtime scenarios and recovery from same.
• Assist with inventory control. Maintain organization of laboratory storage areas.
• Restock consumables in the phlebotomy, clerical areas, store room and laboratory.
• Perform QA checks on refrigerators, freezers as required.

Customer Service Support

• Complies with AIDET standards always
• Communicate effectively and courteously with all outpatients, visitors and hospital personnel as they arrive in the lab or when on patient care areas, making a good, competent impression our priority.
• Maintains patient privacy and confidentiality always.
• Receive incoming calls; resolve or route as appropriate.
• *Resolve patient / patient care provider complaints; understand when to refer to supervisor.
• Provide patient test results to patient care providers via printed reports, fax or verbal communication.
• *Maintain organized files for physician orders, reference lab reports, other lab reports, as needed.
• Make follow-up calls to patients, patient care providers concerning problem specimens, recollects.
• Perform call back function for critical and notification values.
• Specimen Receipt and Processing
• Check all specimens arriving in the lab for sufficient quality and quantity.
• Cancel unacceptable specimens after notifying RN and documenting in the LIS.
• Centrifuge, decant or split specimens as needed; combine orders as needed. Take to the testing areas in a timely fashion. Pull samples as needed for lab pending lists.
• Measure and aliquot 24 hr urine samples and enter required information in the LIS.
• Via tracking and pending logs, prepare specimens for transport to reference labs.
• Check accuracy of outpatient orders and resolve discrepancies, correcting orders as needed.
• Check physician, drop off specimen and Home Health orders for accuracy in HIS/LIS.
• Resolve any insurance/billing problems noted with PAS or Outreach staff.
• Processing microbiology specimens (plating/preparation and preparing gram stains)

Phlebotomy

• Prepare and maintain phlebotomy tray with all supplies required to perform duties.
• Perform phlebotomy in accordance with Wellstar's patient identification, confidentiality, safety and infection control guidelines with appropriate care given to PPE, sharps disposal and hand washing.
• Collects quality blood specimens both venous and capillary for processing, minimum venipunctures 10/hour.
• Critically review each collection list to minimize the number of times a patient is collected by searching for and canceling duplicate orders and combining orders that can be collected together within lab guidelines or after RN approval. Question orders that seem repetitive or unusual.
• Identifies patient using two patient identifiers before drawing blood and informs nursing of any missing or incorrect arm bands 100% of the time.
• Complies with Blood Culture and Blood Bank specimen collection procedures and specimen handling requirements.
• Confirms the patient has been left in a secure position, tourniquet removed and puncture wound has clotted before leaving patient 100% of the time.
• Delivers specimens to the Laboratory with specified timeframe.
• Resolves unreceived specimen pending log in LIS. Pull acceptable samples if possible

Teaching /In-Service/ Email

• Assists in orientation and training of new employees as assigned.
• Check emails daily in Sunquest.
• Completes all assigned training and competency testing within specified time periods.
• Participates in 80% of staff meetings and reads 100% of posted meeting minutes.

Required for All Jobs

• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Qualifications
Required Minimum Education

• High school diploma Required or
• GED Diploma from an accredited program Required
• Required Minimum Experience
• Experience in either phlebotomy and / or specimen processing in an outpatient or hospital laboratory environment Preferred
• Required Minimum Skills
• Strong written and verbal communication, customer service, multi-tasking and organizational skills, professionalism, detail and team-oriented, data entry, typing 40 wpm and working computer knowledge.
• Required Minimum License(s) and Certification(s)
• Basic Life Support 2.00 Required 2.00
• BLS - Instructor Required
• BLS - Provisional Required
• Additional Licenses and Certifications
• Phlebotomy Certification by a national organization Preferred

Share the opportunity

Mission, Vision & Values
At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.

Our Mission
To enhance the health and well-being of every person we serve.

Our Vision
Deliver worldclass health care to every person, every time.

Our Values

• 
  We serve with compassion
  
  
• 
  We pursue excellence
  
  
• 
  We honor every voice
  
  

This job has expired.