Job Info

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The Logistics Representative is responsible for managing customer's supply chain information and data within C.H. Robinson's Transportation Management System. They act as an extension of the customer's staff to ensure that all information flows properly and efficiently to ensure all transportation arrangements are made. The Logistics Representative is accountable for independently managing their own area of responsibility, fostering and maintaining a relationship with their assigned customer(s), and utilizing the CHR project-based delivery model to improve any internal or external processes.

Responsibilities:

• Ensure Transportation arrangements are made for shipments by the following:
• Monitor customer load board and information flow in the Transportation Management System
• Maintain any team mailboxes
• Perform relationship and knowledge-based exception management to any pre-defined processes
• Document and organize existing standard operating processes
• Learn multiple job functions within assigned team
• Facilitate customer calls and updates, identify when an outgoing call is needed to offer proactive answers
• Meet operational metrics
• Conduct CHR systems trainings to external CHR customer representatives
• Manage reconciliation of daily, weekly, monthly and quarterly reports
• Make fact-based suggestions on how customers can achieve their goals in utilizing CHR by understanding CHR's value proposition
• Act as a resource and support for peers when needed
• Understand and utilize CHR's project-based delivery model to find process improvements and cost savings within area of responsibility and/or team
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

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Required Qualifications:

• High School diploma or GED
• Work and/or project experience in Supply Chain, Transportation, and/or Logistics
• Ability to travel up to 5% (domestic and/or international)

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Preferred Qualifications:

• Bachelor's degree from accredited college or university
• Information systems acumen
• Proficient in Microsoft Office Suite of programs
• Ability to present to a variety of audiences
• Ability to work flexible schedule on occasion
• Ability to think critically, analyze data and solve problems quickly and accurately
• Ability to work in a team oriented and fast-paced environment
• Ability to prioritize and handle a variety of tasks
• Continuous improvement mindset
• Excellent customer service skills
• Strong written and verbal communication skills
• Exceptional customer service skills
• Ability to adapt to an ambiguous and changing environment
• Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world's largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.

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