Job Summary
The Prevention Supervisor is responsible for supporting the Fraud Manager with driving productivity, quality and overall performance for a team of loss prevention and fraud call center professionals. In this role, the Prevention Supervisor will support the Fraud Manager with daily oversight and leadership of the departmental practices related to fraud concerns such as check, ACH, card, and online fraud; facilitating any escalated customer calls, assisting Fraud Call Center Agents with support calls, a suite of daily prevention reports to identify and stop fraudulent activity before losses to the Bank occur, and meeting service level agreements on case escalations. This position will provide support and feedback for other Loss Prevention and Fraud Call Center staff, and ensure all processes and procedures are executed with high standards of quality and are aligned and executed in compliance with banking regulations. The Prevention Supervisor will support the Fraud Manager by assuming a variety of management functions including tracking and reporting, taking on the role of subject matter expert by providing guidance and expertise to other areas of the bank with respect to fraud and loss prevention related matters, fraud call center and loss prevention metrics, and daily oversight of the Loss Prevention and Fraud Call Center staff while maintaining production and execution of their own workload. This position is responsible for mentoring, training, and developing fraud call center and loss prevention personnel, conducting one on one meetings with staff, and managing the performance evaluation process. Additional responsibilities include assisting with the development of policies and procedures, maintaining regulatory and legislative compliance, and acting as a liaison with business unit partners as required. The Prevention Supervisor will also maintain an active workload and will manage/coordinate complex projects and assist the teams as needed.
Job Responsibilities:
Leadership/Quality Management
Subscribe to job alerts and upload your resume!
*By registering with our site, you agree to our
Terms and Privacy Policy.