Manager, Enterprise Teaching & Learning Technologies - Technology Services (145941)
University of Illinois

Job Info

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Job Details

Description:

Manager, Enterprise Teaching and Learning Technologies

Technology Services

University of Illinois at Urbana-Champaign

The University of Illinois at Urbana-Champaign is seeking to hire two Identity and Access Management (IAM) Specialists to support a suite of identity management, authentication, and authorization services. These individuals will report to the IAM Manager within the Privacy and Security unit at Technology Services, and will work closely with a team of IAM specialists. Their primary role will be managing and supporting a variety of applications and services that enable appropriate access to university IT resources. The ideal candidates would possess excellent communication and documentation skills, as well as the ability to think creatively and work well within a diverse team. The candidates should also be capable of providing excellent customer service and continually improving user experience.

Why Work at Technology Services?
Highlights of Employee Benefits (PDF)

The University of Illinois is an Equal Opportunity, Affirmative Action employer that recruits and hires qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability or veteran status. For more information, visit http://go.illinois.edu/EEO.

Primary Position Function: Provide management of service teams within Technology Services, charged with overall operational responsibility of services assigned to those teams. Manage staff and activities associated with the Enterprise Application Services group including but not limited to Canvas Learning Management System, Kaltura video platform, LTI integrations, Classroom Technology and Support service, and enterprise level educational technologies. Responsible for the overall day-to-day management, guidance and development of employees. Act as a technical subject matter expert.

Major Duties and Responsibilities:

Provide management oversight of staff within service teams.

• Accountable for consistent application of management policy for staff that ensures an open, inclusive, diverse and fair working environment. Responsible for the selection of staff, setting staff goals, daily workflows, conducting performance appraisals, career development, succession planning, coaching and mentoring.
• Work with Leadership and other Managers to proactively communicate and follow up on changes and initiatives.
• Develop and maintain accurate budget and resource allocation information, including annual or as needed budgets for operational support activities. Understand the applicable processes and procedures of the organization and makes recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on improvements.
• Prioritize and direct operational support activities, as well as, make work assignments to staff, matching task requirements to skills. Guide teams in aligning with organizational, campus, and university goals.
• Ensure staff receive proper training and development.
• Work with leadership to determine and plan for future operational needs.

Management of service delivery and processes

• Ensure that service management best practices are being followed for enterprise services to campus. This includes escalated incident and problem management, capacity planning, release management, change control, monitoring, application security and assessment, disaster recovery and business continuity planning as appropriate to a service.
• Provide management reports, analyses, data and information for administrative purposes. Ensure that staff are seeking input from campus constituents for improvement of services.
• Understand the applicable processes and procedures of the organization and make recommendations in the continuous improvement of those processes and procedures, providing for management analysis and recommendations on improvements.
• Provide technical subject matter expertise where applicable and needed.
• Develop and maintain service life cycle road maps that account for future growth, capacity, functionality needs, and when warranted, retirement. Develop business case justification and cost/benefit analysis for new and existing service initiatives.
• Manage relations and support agreements with key vendors and/or partners to ensure timely and effective technical or service planning support and incident response.

Deliver quality services to customers

• Advocate for excellent Customer Service throughout the unit and by partnering with the Technology Services Help Desk unit to set and manage the expectations of customers.
• Act as an advocate for Technology Services customers in service planning and deployment across the organization. Ensures that processes and procedures are followed, reviewed, and approved when applicable.
• Actively engage campus partners and constituents (e.g. college units, CITL, faculty groups).
• Resolve customer satisfaction issues.

Qualifications

Required Qualifications

• Six years of progressively responsible work experience in an IT-related profession. College course work with a concentration in Information Technology (IT), IT management, or a closely related discipline may substitute for education:
  • 60 semester hours or Associate's degree for one year,
  • 90 semester hours for two years, or
  • 120 semester hours or Bachelor's degree for three years.
• Two years of work experience in a supervisory or lead worker capacity in an IT environment.

Preferred Qualifications

• Bachelor's degree preferred in Computer Science, Educational Technologies, Information Technology or other relevant field
• Seven years of experience in information/educational technology field.
• Five years of experience in higher education IT services
• Demonstrated experience administering applications or services using IT Service Management processes and principles.
• Experience deploying and administering enterprise services
• Broad knowledge of educational technology.
• Experience with Canvas or other learning management systems.
• Knowledge of and experience working with and/or collaborating with educational technology disciplines and services: instructional design, educational media, faculty development, classroom technologies, emerging educational technologies.
• ITIL 3 Foundation or ITIL 4 Foundation certification
• Professional Leadership or Manager Training (such as MOR ITLP or Illinois ManagerDev)
• Educause Professional Certifications or programs such as Learning Technology Leaders Institute.

Salary and Appointment Information

This is a full-time Civil Service IT Manager/Administrative Coordinator position appointed on a 12-month service basis. The expected start date is as soon as possible after May 26, 2021. Salary is commensurate with experience.

To Apply:

Applications must be received by May 26, 2021. Apply for this position using the "Apply for Position" button below. If you have not applied before, you must create your candidate profile at http://jobs.illinois.edu. If you already have a profile, you will be redirected to that existing profile via email notification. To complete the application process:

Step 1) Submit the Staff Vacancy Application using the "Apply for Position" button below.

Step 2) Submit the Voluntary Self-Identification of Disability forms.

Step 3) Upload your cover letter, resume (months and years of employment must be included), and academic credentials for degrees Associate's degree and higher, including Bachelor's degree (unofficial transcripts or diploma may be acceptable), and names/contact information for three references.

In order to be considered as a transfer candidate, you must apply for this position using the "Apply for Position" button below. Applications not submitted through this website will not be considered. For further information about this specific position, contact Phil Stanton, Technology Services HR at prstanto@illinois.edu or 217-333-4222. For questions about the application process, please contact 217-333-2137.

The University of Illinois conducts criminal background checks on all job candidates upon acceptance of a contingent offer. Convictions are not a bar to employment.

As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment.

College Name or Administrative Unit:

Technology Services

Category:

8-Technical

Title:

Manager, Enterprise Teaching & Learning Technologies - Technology Services (145941)

Open Date:

05/12/2021

Close Date:

05/26/2021

Organization Name:

Technology Services - Services

This job has expired.