Manager, IT Infrastructure

Victor, New York

Posted in Manufacturing and Production

Job Info

Gorbel's mission is simple: We improve people's lives.

That mission guides everything we do, from the products and service we provide to our outside customers to the work environment we foster for our employees. We are a manufacturer of overhead material handling and fall protection products for the production and warehouse/distribution sectors. We're on the cutting edge of manufacturing and distribution; a thriving, growing company that is constantly seeking out new ways to innovate and elevate our products and our processes - and we're looking for people like you to join us in that mission.

We're currently hiring for open positions in the US and Canada. We operate in Canada as Engineered Lifting Systems and Equipment (ELS)/DBA Gorbel® Canada, and subsequent communication related to Canadian positions may show the ELS name. You may be contacted by phone by recruitment personnel based in either Canada or New York.

Work Shift:

Job Description:


  • Leads IT Infrastructure team including Help Desk (both outsourced and in house resources), Desktop, Database, and Network Systems Administration staff. Provides regular coaching, creates performance goals and completes performance appraisals in alignment with corporate performance management system.
  • Leads/supports cross-functional projects as required.
  • Partners with the IT Solutions and Security Manager to ensure the security of corporate IT systems and data using best-known methods, tools and security principles.
  • Works with all departments to monitor the effectiveness of all IT software, hardware and services.
  • Reviews IT vendor support contracts annually to control costs and identify opportunities for service improvements and cost savings.
  • Ensures all IT systems are developed and implemented using in accord with IT deployment and testing standards.
  • Applies root cause analysis and good problem-solving techniques when issues arise in to ensure permanent resolution.
  • Monitors KACE Service Desk queue and adherence to controlled Acute Support request process.
  • Maintains technical skills and stays current on emerging technology trends.
  • Contributes to the identification and achievement of operational metrics for the IT department.
  • Proposes changes to existing IT infrastructure in support of business goals and employee enablement.
  • Ensures organization is prepared for changes in major software, hardware and IT services.
  • Responsible for proposing and executing IT capital and operating budgets.
  • Provides technical direction to team members.
  • Assists team with troubleshooting complex technical support requests when necessary.
  • Leads periodic Infrastructure team meetings and participates in monthly IT department meetings.

  • Associates degree in an IT related field and 7 years of relevant hands-on technical experience
  • Demonstrated success in IT project management
  • 3-5 years' experience leading IT function and team members with diverse skillsets
  • Windows and Linux server administration
  • Network administration
  • Office 365 administration (Exchange, SharePoint, OneDrive, Teams)
  • Experience with disaster recovery methodologies and tools
  • Solid written and verbal communication skills
  • Collaborative team player

  • Virtualization technologies
  • Web application accelerators\load balancers
  • Data Warehouse solutions
  • Business Intelligence platforms
  • Experience leading remote employees
  • Experiences leading outsourced resources

Work Environment:

ADA Physical/Mental/Workplace Requirements
  • Occasional lifting up to 25 lbs.
  • Sitting, working at desk/personal computer for extended periods of time
  • Primary work environment is professional corporate office

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