Medical Collector (Call Center Customer Service) - Remote
University of Miami

Job Info

Current Employees:
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Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Central Business Office has an exciting opportunity for a full-time Remote Call Center Customer Service Medical Collector to work in the Gables One Tower. The Medical Collector ensures that patient accounts are efficiently collected upon in compliance with applicable laws and regulations. Further, the Medical Collector is in charge of all duties related to the billing and collection activities of accounts receivables. CORE JOB FUNCTIONS

  • Coordinates the resolution of patient accounts and verifies patient's demographic and insurance information.
  • Reviews and monitors reimbursements due, and determines appropriate collection methods and account follow-up procedure.
  • Pursues insurance carries by placing phone calls, documenting work performed, and setting safeguards to ensure that payments are received.
  • Prepares monthly report for account receivables and other items assigned.
  • Reviews benefit explanations from insurance companies and takes proper actions to request adjustments or refunds when applicable.
  • Identifies trends and any problems with particular payors and reports findings to supervising staff.
  • Responds to over-the-phone and in-person inquiries from patients and insurance carriers.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS: The minimum qualifications for this position are as follows: high school diploma or equivalent as well as at least one year of patient-related clerical experience within a medical setting. Possesses an understanding of medical center functions and medical collections activities. Knowledge of Managed Care, PPO, UB04, medical terminology, CPT4 codes, ICD9 codes and Third Party Payer requirements and reimbursement rules. Knowledge of contracts that are in force for hospital, physicians and the rules and guidelines that govern collections activities. Experience using a computer to include using Microsoft Excel software. Any relevant education, certifications and/or work experience may be considered. High School diploma or equivalent required Knowledge, Skills and Attitudes:
  • General knowledge of office procedures and operations.
  • Ability to communicate effectively in both oral and written form.
  • Skill in completing assignments accurately and with attention to detail.
  • Knowledge of generally accepted accounting procedures and principles.
  • Any appropriate combination of relevant education, experience and/or certifications may be considered.

Hourly Rate: $13.25 - $15.50 (depending on experience)

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:

Pay Grade:

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