ADP is hiring a Manager Relationship Services. In this position, you will oversee the daily activities of the Client Loyalty team to exceed our client's expectations to positively impact client satisfaction and loss prevention for all non-relationship managed clients, equating to approximately 85-90% of the Service Center revenue. Drives the Client Loyalty Team to resell clients on the ADP value, quickly mobilizing appropriate resources to resolve critical service issues, while deploying an effective account strategy with winning negotiation skills. Uses business acumen and decision-making skills to resolve escalated client issues and minimize lost dollars. Ensures timely and accurate reporting of loss data to contribute to accurate financial reporting and predictive analytics to be used in proactive initiatives creation. As part of this process, is also responsible for coaching associates to take action to save clients at risk. Provides reporting and analysis on loss results, including trend data that is used throughout the organization to develop loss reduction plans. Provides continual communication and coordination of functional activities with other departments to ensure effective client support, with an emphasis on sharing opportunities and collaborating with Sales. Establishes clearly defined department and individual goals and objectives and communicates these to associates through department meetings and individual performance planning. Leads all human resource-related activities for the team, including talent recruitment, development, and retention. Determines training requirements. Some travel required, as necessary.
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RESPONSIBILITIES:
QUALIFICATIONS REQUIRED:
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
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