NAS Human Capital Management Service Consultant I - Benefits

Job Info

ADP is hiring NAS HCM Service Consultant - Benefits


Position Description:

Ensures platform configuration and readiness to support a client's Health and Welfare Benefits Administration. The HCM is responsible for clarifying client requirements and ensuring that the system supports client requirements and/or consulting on alternative solutions. The HCM is responsible for all "hands-on" configuration and related activities for both benefit's administration and annual enrollment:

  • Primary point of contact for Benefits clients
  • Setup and management of benefit plans and annual enrollment
  • Benefits technology support
  • Special benefits projects for clients
  • Proactive client contact
  • Consultative benefits support and best practices

What you'll do:

  • Coordinates and manages Benefits Administration and Annual Enrollment tasks
  • Supports / oversees the data gathering, requirements analysis and ADP project management activities associated with the maintenance of the Benefits Platform.
  • Research, troubleshoot and resolves client application items related to system set up, product functionality, and general inquiries
  • Continually upgrades knowledge and skill base relating to health & welfare benefit programs including compliance, standard operating procedures, administrative practices and process, Benefit Platform product and other products as applicable to increase proficiency in a support capacity
  • Proactively works to identify problems and offer solutions to improve the internal operation and administration, or to reduce or eliminate errors

Experience you'll need: Required Qualifications

  • Bachelor's degree OR
  • Equivalent Military experience OR
  • Experience working in a client service/customer service environment or systems integration environment
  • Strong communication skills (verbal and written)
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
  • Business/financial acumen: Ability to apply critical thinking and a data driven, analytical approach to decision-making and problem-solving
  • Be a self-starter who can prioritize tasks and manage deadlines
  • Proven benefits experience such as Health & Welfare, COBRA, FSA/HSA and Life Benefits STD/LTD Benefits and/or experience in Open Enrollment preferred.


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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

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