Job Description
Computer World Services Corp. (CWS) is expecting new work to begin in November 2022, supporting DISA at the Defense Supply Center Columbus (DSCC) and we seek Network Provisioners to support DISA’s provisioning processes. Possesses and applies comprehensive knowledge across key tasks and assignments. Analyzes customer requirements and effects solutions, within standards. Functions as a technical expert across multiple project assignments. May supervise others.
Key Tasks and Responsibilities
* Act on behalf of customers to enter their service request details into DISA Storefront (DSF) to initiate a telecommunications request.
* Review all telecommunication requests for completeness and clarity, including funding authorization.
o Verify correct points of contact (POC) for each location the circuit traverses.
* Engage with and assist customer if a service request is incomplete or requirements are unclear.
* Develop service orders within configuration management databases such as MetaSolv (MSS), WWOLS-R, or other tool(s) in both unclassified and classified environments.
* Annotate appropriate status for items identified as Held in Abeyance (HIA) pending additional information or action on the part of another entity.
* Proactively work with external entities and resolve orders in HIA status.
Education & Experience
* Associates degree and 2+ years of experience in an Information Technology field is preferred
* Experience with one or more of the following: technical writing, helpdesk, information gathering, and network troubleshooting.
* Proficiency in one or more of the following: DSF, WWOLS-R, MSS, ITSM ticketing software, Smartsheet, circuit path routing / networking is preferred
Certifications
* CompTIA Security +, or Network+ Certification is desired
Security Clearance
* Must have an active Secret clearance
Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)
* Able to work in a shift work environment
* Travel isn’t expected
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