Operations Specialist
Johns Hopkins University

Baltimore, Maryland

Posted in Education and Training

This job has expired.

Job Info

Operations Specialist
The Center for Social Concern fosters a life-long commitment to active citizenship through education, action, and reflection. Working toward this mission, the CSC strives to support students on the Homewood Campus of Johns Hopkins University through engagement opportunities with the Baltimore community. We are seeking an Operations Specialist who serves as a critical member of the Center that manages CSC program compliance to ensure the safety, security, and responsiveness of JHU in the community.

In addition, the Operations Specialist is responsible for planning, executing, and advising on best work practices to help achieve operational excellence within the CSC. The position will support the growth of programs and partnerships to ensure university compliance including potential liability, safety concerns, and Memorandum of Understanding (MOU) negotiation as needed.

Specific Duties & Responsibilities

  • The Operations Specialist will support the management of community engagement and student management platforms, including Hopkins Engage and Hopkins Groups, to ensure accurate compliance, data tracking and impact/service hour reporting through regularly scheduled and ongoing review.
  • This position will work closely with liaisons across campus and in the community, including university leadership, students, faculty, staff, and community partners.
  • Duties may require some weekend and evening hours.
  • Responsibilities include, but are not limited to, the following: record and document standard operating procedures in a centralized location and share with staff as needed.

Compliance & Operations
  • Work closely with CSC staff members to ensure programming complies with university risk management policies, guidelines, and protocols.
  • Serve as the liaison for JHU General Counsel, Risk Management, and Student Affairs compliance teams.
  • Maintain a record retention system for MOU generation and tracking with all CSC community partners, in consultation with General Counsel and Risk Management.
  • Create a centralized process to manage and track student compliance trainings across a variety of platforms including Hopkins Engage and Hopkins Groups.
  • Support the development and tracking of operational excellence within departmental programs, operations and initiatives.
  • Consistently evaluate and revise systems for implementation of best practices within the CSC.

Hopkins Engage
  • Responsible for working alongside the integrated Hopkins Engage Committee to plan and implement student, staff and partner trainings, while providing organizational support to the committee members.
  • Support, build, and implement a strategy for the CSC, campus, student, and community partner onboarding.
  • Support, collaborate, and advise campus and higher educational professionals on platform buildouts.
  • Provide weekly/monthly product feedback and requests to Give Pulse as needed.

Other Duties
  • Provide presentations and information sessions to students, parents, staff, faculty, and partners.
  • Participate in university and Higher Education committees that support the work of the Center.
  • Serve as an advisor and mentor to student organizations and CSC programming, supporting their executive boards in navigating their community engaged activities.
  • Participate in annual CSC event planning and programming including days of service and university community engagement initiatives.

Minimum Qualifications
  • Bachelors Degree.
  • Minimum of 3 year's experience in a related field.
  • Evenings and weekends may be required.

Preferred Qualifications
  • Demonstrated understanding and enthusiasm for civic engagement, community outreach, public service and/or volunteerism.
  • Demonstrated success with management of contracts, MOUs, and community-based agreements.
  • Demonstrated ability to bring a high degree of enthusiasm, energy, and creativity to civic engagement.
  • Demonstrated success in a complex organization managing multiple audiences, preferred work with students, staff, faculty, and community members.
  • Exceptional organizational, interpersonal, oral, public speaking, writing, and listening skills.
  • Exceptional ability to manage multiple lines of communication with flexibility, humility, creativity, and humor
  • Excellent judgment and attention to detail.
  • Excellent ability to work collaboratively with students, faculty, and staff.
  • Strong logistics, operations, and project management skills.
  • Demonstrated experience with Excel and Content Management Systems.
  • Ability to effectively collaborate with cross functional teams and provide solutions.
  • Proven ability to cultivate trust and credibility with colleagues and to build positive and effective relationships.

*This position is a crucial part of the CSC team-based work and operates with a high level of autonomy. Candidates must possess a strong commitment to excellence and a desire to develop students and cultivate strong community partnerships.

Classified Title: Community Programs Specialist
Working Title: ​​​​​​Operations Specialist

Role/Level/Range: ATP/03/PB
Starting Salary Range: $44,850-$61,600-$78,360 Annually (Commensurate with experience)
Employee group: Full Time
Schedule: Monday - Friday, 8:30am - 5:00pm
Exempt Status: Exempt
Location: ​​​​​​​Hybrid/Homewood Campus
Department name: ​​​​​​​Center for Social Concern
Personnel area: University Student Services

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

To apply, visit https://jobs.jhu.edu/job/Baltimore-Operations-Specialist-MD-21218/983355900/

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