Patient Access Trainer (On-site) - UHealth Campus
University of Miami

Job Info

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Transforming Lives

The University of Miami is among the top research universities and academic medical centers in the nation, and one of the largest private employers in South Florida.

With more than 16,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.

The Department of Patient Access has an exciting opportunity for a Full-time Patient Access Trainer to work at the UHealth Campus. The Patient Access Trainer oversees and delivers training via classroom and one-on-one sessions for all employees involved in front end revenue cycle access and clinic support services, specifically, the systems and skills required for providing general patient information, registration and scheduling in a contact center environment. The incumbent in this role will maintain a solid understanding of the overall integration of business applications and provides training and support to staff members. Key responsibilities of this role include oversight of training activities to reinforce appropriate system usage in the delivery of robust patient centered care, participation in pre-production simulations, workflow integration, testing, and validation of system functionality. This role also participates in curriculum development, manual creation and revisions, and collaborates with other key stakeholders (i.e., TOD, UMIT, UMCET etc.) for all supported business applications and patient access related competencies.

  • Conducts online learning courses and in-person training for new hires and existing staff using best practices on adult learning and job training tailored to services rendered in a Place of Service (POS) 11, 19, 22 and call center environment.

  • Assist with developing, expansion and maintenance of all training programs/materials including manuals, curriculums, handouts, job aids, workflow guides and presentations to give employees the skills to be successful in their new role.

  • Review and closely monitor patient work queues, by-passed warning and denial reports to identify performance gaps, trends, and areas of opportunities and conduct specialized trainings as needed.

  • Stay current on all application systems utilized and function as the SME (Subject Matter Expert) for all questions or concerns regarding departmental guidelines, policies and procedures in the areas of general patient information, registration, scheduling, insurance verification, financial counseling, and up front collections.

  • Create and maintain a yearly training calendar with frequency of class offerings that covers all the training needs of the department including the management team.

  • Assigns Computer Based Learning courses and monitors in ULearn to ensure compliance is upheld.

  • Participates and works with the OPA management team to solicit feedback and to develop testing and evaluation processes to assess and measure effectiveness of training program.

  • Works closely with the OPA Leadership team in identifying strengths and opportunities for each team member, providing objective feedback with supporting quality assurance documentation.

  • Audit recorded calls for training quality and evaluation purposes.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.


  • Education: Associate's Degree in relevant field

  • Minimum 3 years of relevant experience in a healthcare environment and directly training small or large groups.

  • Working knowledge of Epic and Patient Access processes.

  • Experience with adult learning and training methodologies.

  • Consideration may be given to an appropriate combination of Education/Training and experience

  • Strong organization, interpersonal, self-motivating, and effective verbal and written communication skills.

  • Previous knowledge, skills and experience in assessing, developing, implementing and evaluating training needs

  • Familiar with adult education and best practices in regard to adult learning

  • Working knowledge of Patient Access Workflows

  • Ability to create exceptional written content and visual training materials

  • Ability to motivate and engage staff to complete work in accordance with policies and procedures

  • Ability to process and handle confidential information with discretion

  • Proficiency in computer software (i.e. Microsoft Office Word, PowerPoint and Adobe)

Any appropriate combination of relevant education, experience and/or certifications may be considered.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza ("the flu") season (September through April), the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location (all Hospitals and clinics) where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:
Full time

Employee Type:

Pay Grade:

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