Patient Advocate-Front Desk Associate
Wellstar Health Systems

Job Info

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Overview

The Patient Advocate-Front Desk Associate is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.

• Schedule:Full Time
• Shift: Day Shift
• Level: 6+ years of experience
  

Success Profile
Find out what it takes to succeed as a Patient Advocate-Front Desk Associate:

• Collaborative
• Time Efficient
• Organized
• Critical Thinker
• Attention to Detail
• Compassionate

Benefits that Reflect Your Contributions

• Your Pay
  A compensation program designed for fair and equitable pay.
  
• Your Future
  Secure your future with plans that also include an employer match. Plans and guidance for the future.
  
• Your Wellness
  Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.
  
• Your Joy
  Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.
  

Job Details

Facility: Kennestone Hospital

Job Summary:
Multi-skilled care giver who functions under the manager of customer service/patient relations. Acts as a liaison among patients, families, visitors, and employees. Assist personnel in solving consumer related problems to insure customer satisfactions. Communicates knowledge concerning facility/system policy and procedures to maintain up-to-date information. Provides assistance as well as emotional support for families and visitors. Performs other duties deemed necessary to ensure delivery of patient care.
Core Responsibilities and Essential Functions:
Customer Service Responsibilities - Demonstrates we are glad the patient or visitor chose WellStar Kennestone Hospital for their health services as part of the greeting. Welcomes each visitor with a smile and pleasant greeting. - Provides name and title when approached or when approaching the patient/visitor and gives them or when answering the phone - Offers assistance with wheelchairs, directions (walks visitor/patient to requested area when appropriate) - Provides comfort items. (blanket, coffee, water, juice, etc) as requested or needed. Provides children with age appropriate entertainment options if available. - Turns negatives unto positive. Utilizing our Service Recovery to meet the needs of patient/visitor or families. - Acts as a liaison among patients, families, visitors, and employees. Keeps leadership informed of any unusual conditions or challenging patients/visitors. - Provides support by giving directions, making phone calls, providing resources, and other tasks as needed. - Assist in answering inquires related to facility visits. (information regarding wait times, delays in treatment, financial concerns, and general dissatisfaction) - Rounds on patients in the waiting area to inform of wait times or delays - Addresses all patients and visitors in an upbeat, cheerful manner Customer Service responsibilities during time in department or hospital - Rounds on the patients the waiting room or assigned area, rarely leaving this area. - Maintains contact with patient/family and know them by name and location. - Addresses needs identifies which are within scope of job responsibilities - Addresses concerns or issues, or directs to the appropriate person - Monitors the cleanliness of the bathroom and the surroundings of the Lipson Area Transport, using good body mechanics as appropriate: - Patients via wheelchair, ensuring patient safety - Department supplies - Equipment - Patient belongings
Required Minimum Education:
High school diploma Required or equivalent. Required
Required Minimum License(s) and Certification(s):

Additional Licenses and Certifications:

Required Minimum Experience:
Emergency or Customer Service experience Preferred
Required Minimum Skills:
Excellent interpersonal, communication, decision-making/problem solving, organizational/time management, analytical and computer. Must be able to tolerate stressful situations and maintain pleasant disposition under adverse circumstances.

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Mission, Vision & Values
At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.

Our Mission
To enhance the health and well-being of every person we serve.

Our Vision
Deliver worldclass health care to every person, every time.

Our Values

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  We serve with compassion
  
  
• 
  We pursue excellence
  
  
• 
  We honor every voice
  
  

This job has expired.