Patient Flow Specialist (.9 FTE)
Billings Clinic

Job Info

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You can make a difference as a part of our region's largest health care system, based locally in Billings, Montana. Join our amazing team with a focus on safe, high quality care and an excellent patient experience. Billings Clinic is here to take care of our community and region.

We look forward to meeting you.

About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. Click here for more information or download the 2021 Employee Benefits Guide.

 

Patient Flow Specialist (.9 FTE)

PATIENT FLOW CENTER (Billings Clinic Main Campus)

req806

 

Shift:  Day, Evenings, Nights, Weekends

Employment Status:  Full-Time (.75 or greater)

Hours per Pay Period:  0.90 = 72 hours (Non-Exempt)

Starting Wage DOE: $15.00 - $16.30

The Patient Flow Specialist will perform bothstaffing and patient placement duties. The Patient Placement duties include:providing support and assistance to the RN Administrator on Duty (AOD) forpatient placement and bed management activities, coordinating with all areas ofthe hospital. Ensures all admissions (elective and emergent), transfers anddischarges are in accordance with Billings Clinic's clinical standards andguidelines. Proactively works to ensure that patients are assigned toappropriate patient care units and facilitates patient throughput whileensuring patient safety and quality standards are adhered to. Communicatescensus updates and status reports to Senior Leadership and AOD for bed capacitymanagement on a daily basis. Assists AOD with facility transfer requests.Utilizes Microsoft Excel and other computer systems to maintain census and patientplacement information. The Patient Flow Specialist is responsible to coordinatethe daily staffing needs within the Patient Services Division andarranges/maintains staffing for all hospital nursing units at appropriatelevels. Maintains a collaborative relationship with all departments to enhancesmooth functioning of the individual department and organization as a whole.

EssentialJob Functions

* Supports and models behaviors consistent with themission and philosophy of Billings Clinic and department/service.
* Coordinates the admission, discharge and transferprocesses.
* Evaluates bed availability proactively through useof bed board information and monitoring real time census information.
* Supports the multiple tasks of coordinating bedassignments to meet patient needs, reduce internal transfers, and reducebarriers to unnecessary delays.
* Works with RN AOD to resolve and eliminatebarriers to the placement of patients.
* Creates patient encounters in Cerner when apatient visit occurs (Patient Service, Patient Flow, Admission, Discharge &Transfer Process)
* Responsible for creation and maintenance of dailyAdmit Discharge Transfer (ADT) census report.
* Responsible for processing retrospectivecorrections that may be needed to accurately reflect ADT and census information.
* Prepares patient census comparisons of actualfigures to budget. Prepares and distributes reports to appropriate areas.(Patient Service, Patient Flow, ADT Report)
* Manages the electronic staffing informationsystem, including the day to day staff changes for all hospital inpatientunits. (Patient Service, Patient Flow, Electronic Staffing System)
* Coordination of language interpreter services,including transportation, education and documentation. (Patient Service,Patient Flow, Language Services)
* Coordinates process for deceased patients,including tissue/organ donation, autopsy and funeral homes as required. * Ensures proper documentation. (Patient Service, Patient Flow,Deceased Patient Process)
* Provide notary services. (Patient Service, PatientFlow, Notary)
* Triages diverse complex situations, performingnecessary investigation and research to gather pertinent data. * Initiates action as appropriate with minimal input orsupervision. Formulates recommendations for review for situations outside theestablished guidelines and/or procedures. (Patient Service, Patient Flow,Triage Diverse Situations)
* Supports and models behaviors consistent withBillings Clinic's mission, vision, values, code of business conduct and serviceexpectations. Meets all mandatory organizational and departmental requirements.Maintains competency in all organizational, departmental and outside agencystandards as it relates to the environment, employee, patient safety or jobperformance.
* Performs all other duties as assigned or as needed to meetthe needs of the department/organization.

Minimum Qualifications

Education

* High school graduate or equivalent

Experience

* One year minimum experience at Billings Clinicpreferred
* Demonstrated excellence in customer service skills
* Previous experience in a healthcare related environment required; unit clerk or CNA experience preferred
* Strong computer skills required, advanced Excel and database experience. Experience in Cerner or Optilink preferred
* Medical terminology course to be completed within six months of hire

Certifications andLicenses

* Notary certification to be obtained within sixmonths of hire

 

Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at www.billingsclinic.com/aboutus

Billings Clinic is committed to the principles of Equal Employment Opportunity. All policies and processes are designed toward achieving fair and equitable treatment of all employees and job applicants. Employees are encouraged to discuss any concerns they have in this regard with their immediate supervisor and/or the Vice President People Resources. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, creed, religion, national origin, gender, gender identity, sexual orientation, age, marital status, genetic information or disability.

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