PaySimple - Customer Success Manager - Onboarding
EverCommerce Solutions Inc

Denver, Colorado

Posted in IT


This job has expired.

Job Info


The PaySimple Customer Success team is looking for a motivated individual to educate, drive adoption, build deep relationships, and masterfully navigate value added conversations with customers who utilize our software and payment solutions.

You:
You are a self-motivated individual who prides yourself on building relationships, advocating for customers and keeping cool under pressure, preferably in the SaaS space. You have experience in onboarding or implementation, showing you can communicate the benefits of change and drive deep and successful adoption of a new tool. You are motivated by helping businesses find efficiency and reach their potential and have a knack for leveraging multiple relationships to reach goals. You are driven to exceed company, team and individual goals.


Us:
PaySimple is an early-stage growth company with over 17,000 customers and growing. Our team is creating a world-class service organization and our Customer Success Managers are critical to our continued success and the success of our customers. The Customer Success Team is focused on delivering a frictionless on-boarding process for new, high-value customers. Once a customer is on board, CSMs provide education, onboarding support, and proactive account management to ensure our customers get the most out of our products. CSMs are responsible for increasing revenue per customer with a focus on increasing transactional volume and product engagement.


EverCommerce is bringing together best-of-breed commerce solutions in the service sector, forming one service commerce platform that improves go-to-market strategy for technology companies and simplifies the software-buying process for business owners.Our ecosystem enables companies to thrive in an environment of shared knowledge and resources with significant cost savings.

Where:
PaySimple is located in Denver's RiNo district, conveniently located on the A line, just one stop from Union Station. Our collaborative, open-plan office space is filled with high-energy, talented people who enjoy our weekly lunches, monthly happy hours, and hanging out and working in our amazing space with their co-workers. Please note that our team is working remotely through the rest of 2020, but this person should already be based in the Denver Metro area, as in-office work will be required as the office reopens.


Check out more about the role below, and take a look at ourvideo job descriptionto meet our Director of Customer Success and find out more about what she's looking for.


Responsibilities:

  • Ensure a smooth handoff from the Sales team to the Customer Success team as each new customer comes on board
  • Managing customers through the stages of onboarding, prioritizing daily tasks and playbooks
  • Identify on-going sales opportunities within portfolio and up-sell unused functionality and features in order to increase utilization, revenue, and reduce attrition
  • Master PaySimple's product and service, payments education and integration capabilities in order to provide small business customers with consultative guidance on how to get the most out of our product and integrations
  • Build rapport and develop a trusted advisor relationship with all levels within a SMB's business
  • Passionately support PaySimple's commitment to create an outstanding experience for all of our customers

Experience and Skills:

  • 2 - 4 years managing a portfolio of accounts (SaaS account management a plus)
  • Experience and demonstrated success in a high volume sales or account management capacity, specifically selling to VP/C-suite/SMB owners
  • Organized, detail-oriented individual capable of meeting short-deadline goals on a daily basis
  • Ability to prioritize the most important activities daily in order to maximize time spent on each account
  • Strong excel skills with the ability to understand, analyze and interpret data to make organizational, planning and problem-solving decisions.
  • Strong written and oral communication skills
  • A team player who performs well independently
  • Ability to multitask, take direction and execute with precision
  • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment
  • Previous start-up/early-stage company experience a plus
  • Previous payment processing related experience a plus
Benefits and Perks:
  • Competitive salary
  • Robust medical benefits & 401k with match
  • Public Transportation reimbursement
  • Gym stipend
  • Start with 17 days of PTO, 8 holidays and your birthday off, and a volunteer day each year
  • Snacks, lunches, and happy hours
  • Continued investment in your professional development
Compensation:
The base for this role is $55,000-$60,000 with commission putting the first-year on-target earnings totaling $60,000-$65,000.

EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!


This job has expired.

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