PBX OPerator
Wellstar Health Systems

Job Info

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Overview

The PBX OPerator is a proactive member of an interdisciplinary team of licensed and unlicensed care givers who ensure that patients, families and significant others receive individualized high quality, safe patient care. It is expected that all RN Clinical Nurses - are licensed, knowledgeable and uphold the practice of nursing as outlined by the Georgia Professional Nurse Practice Act and implements the Scope of Practice and Code of Ethics Standards put forth by the American Nurses Association.

• Schedule:Full Time
• Shift: Night Shift
• Level: 6+ years of experience
  

Success Profile
Find out what it takes to succeed as a PBX OPerator:

• Collaborative
• Time Efficient
• Organized
• Critical Thinker
• Attention to Detail
• Compassionate

Benefits that Reflect Your Contributions

• Your Pay
  A compensation program designed for fair and equitable pay.
  
• Your Future
  Secure your future with plans that also include an employer match. Plans and guidance for the future.
  
• Your Wellness
  Traditional healthcare benefits combined with progressive wellness programs to help you be your best self!.
  
• Your Joy
  Special and unique benefits and programs ensuring a balanced life and a workplace culture built on trust.
  

Job Details

Facility: Douglas Hospital

Job Summary:
Functions under the direction of the PBX Supervisor or designee. Responsible for the functions of the switchboard and patient information areas. This includes the efficient operation of the phones/switchboard, pager and paging system. Assists patients, their families, physicians and staff with general information. Monitor all emergency systems. Serve as the main source of communication during hospital emergencies, such as codes etc. Direct visitors, guests and family members to their requested destinations. May be called upon to assist with monitoring/putting away supplies, retrieving mail, updating directory/manual, training and representing our department as pertains to performance improvement (PI). Maintain a high level of professionalism and customer service, which supports the Wellstar's system customer service initiatives. May be called upon to perform other duties and responsibilities as required.
Core Responsibilities and Essential Functions:
Quality Safety - Timely answering all phone calls received at the main hospital line - Ability to maintain composure under stressful situations - Prioritize calls to the CODE phone over all other assignments - Document all calls outside normal inquiry and routing volumes - Participate in all Emergency Announcements and follow departmental emergency protocol Customer Service - Project a positive attitude both in person and over the phone - Able to route calls to the correct location without delay - Maintain professional appearance at all times - Maintain courteous and friendly demeanor towards all customers - Serve as hospital greeter - Assist all customers on way finding throughout the campus General - Attend Mandatory staff meetings - Complete annual assessment and education - Participate on hospital drills - Train new hires on the role and assigned job functions - Participate in holiday rotation - Other duties as assigned
Required Minimum Education:
High school diploma Required and Associate's Degree Preferred
Required Minimum License(s) and Certification(s):

Additional Licenses and Certifications:

Required Minimum Experience:
12 months call center or customer service experience, preferably in a health care setting Required
Required Minimum Skills:
Excellent customer service skills, excellent written and verbal communication skills, must possess a clear and professional voice for calls and announcements, must be proficient in basic computer skills and systems utilized by the Communicative Services Department. Able to work in a high-volume area, detail oriented and possess problem-solving skills. Demonstrated professionalism, effective communication skills and active listening skills. This individual must project a positive attitude via the phone and in person.

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Mission, Vision & Values
At a time when the healthcare industry is changing rapidly, Wellstar remains committed to exceeding patients' and team members' expectations, while transforming healthcare delivery.

Our Mission
To enhance the health and well-being of every person we serve.

Our Vision
Deliver worldclass health care to every person, every time.

Our Values

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  We serve with compassion
  
  
• 
  We pursue excellence
  
  
• 
  We honor every voice
  
  

This job has expired.