PMO Analyst I
Western & Southern Life

Job Info

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Overview

A PMO Analyst I, supports the needs of the PMO by meeting top-notch performance expectations through quality work on business processes, platforms/tools, governance and training. Collaborates effectively within and outside the PMO to build efficient business process work streams. Provides forward-looking thinking to favor long-term outlook with our platforms and tools. Focuses on being results driven in order for the PMO to deliver successful results for our customers and Western & Southern Financial Group (W&SFG).
Responsibilities

• Business Process Management - Champion assigned PMO processes by accomplishing the following:
  • Defines and documents new processes as necessary.
  • Has a clear definition and purpose for individual processes.
  • Maintains up-to-date workflow and guide documentation for processes.
  • Periodically evaluates processes to find ways to simplify, gain efficiency and create consistent quality output while meeting the goals of the process and expectations of the customers.
• Platforms/Tools Support - Acts as the Subject Matter Expert for assigned platforms/tools with a focus on strengthening the capabilities and benefits by accomplishing the following:
  • Builds an intimate knowledge of assigned platforms/tools including related processes and data.
  • Leverages knowledge of assigned platforms/tools to interpret data to reach key insights into business processes.
  • Develops reporting to empower users.
  • Engages in upgrade management (major releases; patching) for platform/tool owned including review of release notes, user acceptance testing, communication to stakeholders and training of users.
  • Responsible for creation and maintenance of system integrations/data flows between interconnected platforms/tools.
  • Drives continuous improvement and manages the process to mature the capabilities and use of tools/platforms.
• Governance - Supports the monitoring of processes for compliance and the achievement of metrics by accomplishing the following:
  • From simple data extracts to polished dashboards for leadership, creates and supports ongoing reporting for PMO Capabilities such as Portfolio, Project/Program Status, Financial, Schedule, Resourcing and others.
  • Addresses gaps in compliance or data accuracy by working with associates to achieve standards.
• Training - Constructs training courses (including materials) and delivers to associate to facilitate knowledge transfer for assigned business processes and platforms/tools.

Performs other duties as assigned by management.
Qualifications

• Demonstrated experience setting, successfully implementing, and achieving goals.
• Proven experience working on project teams.
• Demonstrated a strong attention to detail with excellent organization skills. Good organization and time management/methods used to manage or prioritize workload demands.
• Proven strong sense of teamwork by working collaboratively, respectfully and efficiently with all team members in a work environment.
• Demonstrated ability to simplify complex concepts to create understanding for others.
• Proven understanding of lean and agile concepts and approaches.
• Demonstrated excellent verbal, written communication and presentation skills with experience conveying information to internal and external stakeholders in a clear, focused and concise manner.
• Proven adaptability when required to adjust to multiple demands/deadlines, shifting priorities, ambiguity and rapid change.
• Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations.
• Proven ability to effectively listen, interact, and communicate with all levels of staff and management.
• Demonstrated work experience influencing and directing others to initiate a recommended course of action to solve a problem or increase efficiency.
• Proven ability to work in a cross-matrix environment.
• Demonstrated understanding of project management methodology concepts and IT solutions development life cycle (SDLC) processes and artifacts preferred.

This job has expired.