Product Manager
Horizontal Talent

Job Info

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Job Description:

• This open role will reside in the Membership Team.
• We are made up of individuals with unique backgrounds and expertise who have a shared vision and prioritization of enhancing the overall customer experience while driving total company benefit.
• This team is required to work with individuals across the company to help their strategies come to life, having a unique opportunity to build a strong and robust network organically.

Project Description - We are hiring for one (1) role on the team:

• Paid Membership Engagement: As a Product Manager on the Paid Membership Engagement team, you will play a key role in helping to drive high value interactions with our Paid Member audience.
• You will own product strategy and concept from start to launch while working close with a cross-functional teams of stakeholders and team members to ensure we are delivering the high value work, sooner and with the highest-quality.
• You will leverage deep knowledge of product metrics and results-driven decision-making frameworks to help design, build, launch and iterate on new experiences that delight and engage our Client Paid Members.
• This role is hybrid, which means you must be located within a drivable distance to one of our Client corporate offices (in priority order) Richfield, MN, Atlanta, GA, or Seattle, WA.
• You may be asked to come into the office up to three days per week.

Position Summary/Job Description:
What you'll do

• Demonstrate empathy for customers and steer strategies to build customer trust
• Demonstrate the test / learn / iterate mindset
• Lead teams to innovate and transform by embracing new ways of working
• Analyze customer data to identify trends and opportunities to improve retention
• Partner with cross-functional teams (decision science, marketing, product, engineering, operations) to identify and deliver experiences that improve customer engagement and retention
• Design models, success metrics, and reporting to measure the performance of engagement and retention campaigns and overall program effectiveness
• Create test plans to optimize campaign audience selection

About us:

• As part of the Client team, you'll help us fulfill our purpose to enrich lives through technology.
• We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.
• Our culture is built on deeply supporting and valuing our amazing employees who make it all possible.
• We're committed to being a great place to work, where you can unlock unique career possibilities.
• Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Skills Overview:
What are the top five skills and number of years of experience required to perform this job?

• 4+ yrs. experience relevant Product Management Experience (Dev, UX, Strategy, etc.)
• Bachelor's or advanced degree in IT, Computer Science, Engineering, Business, Marketing or related field OR equivalent combination of education and/or experience
• 2+ yrs. relevant experience in strategy creation, customer focused solutioning, cross-functional leadership, etc.
• Collaborative personality with excellent leadership, verbal and written communication skills
• Ability to inspire, motivate, influence and manage cross-functional teams and stakeholders; building strong relationships is critical to our success

What are some preferred/nice to have skills the manager is looking for?

• 8+ years directly related experience
• 4+ years of people management and team leadership experience
• 3+ years leadership and people management
• Bachelor's or advanced degree in IT, Computer Science, Engineering, Business, Marketing, Communications or related field

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