Production Support Analyst
Wsfs Financial

Job Info

---

Position type: Full-time

Location: Newark, DE

Schedule: Monday – Friday
Hybrid/Onsite

Description:

A division of WSFS Bank, Cash Connect is proud to be a leading national provider of ATM Cash Management and Deposit Safe Services. Cash Connect’s continual commitment to innovation has helped our clients remain at the forefront of change. Cash Connect continues to reinvent service vendor management, ATM Cash Forecasting, and Vault Cash resale.

The Production Support Specialist will provide support to end users on a variety of issues. The incumbent will identify, research, and resolve technical problems while responding to telephone calls, email and personnel requests for technical support. The incumbent will document, track, and monitor the problems to ensure a timely resolution. The incumbent will also ensure all IT changes follow proper change management. The incumbent will install new software releases and system upgrades, evaluate and install patches, and resolve software related problems while monitoring systems to ensure uptime and data integrity. The incumbent will provide front-line production support of applications in a professional and courteous manner. The incumbent will document and test new applications. The incumbent will assist in maintaining policies, procedures, and programs for ensuring the security and integrity of company data, databases, information systems, and technology. The incumbent will coordinate, test, and administer disaster recovery and resumption plans. The incumbent will implement data models, database designs, data access, and maintenance. The incumbent will perform tasks in the Software Development Lifecycle of custom applications and reports. The incumbent will perform security changes for applications, coordinate, test, and administer disaster recovery and resumption plans.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Technology or related technology discipline or combination of education and/or equivalent work experience.
• Minimum of 2 year of IT experience is required.
• Strong troubleshooting skills and experience resolving first level issues is required.
• Must be able to demonstrate effective and professional written, verbal, and non-verbal communication
• Ability to collaborate well with other team members in a clear and positive manner
• Must be proficient in MS SQL Server.
• Ability to independently organize and prioritize in a fast-paced working environment
• Must have excellent verbal, interpersonal and written communication skills.
• Experience in financial, banking, armored courier, or ATM industries is preferred

Inclusiveness:

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at careers@ wsfsbank.com.

How do you get to be nearly 200 years old in a world that's constantly changing? For us, the answer has always been the same: create a team of Associates who are passionate about serving the community, and success will follow. Our Mission and Values serve as essential reminders about who we are and how we do business. WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

#LI-Hybrid

This job has expired.