Project Manager - ADP Celergo
ADP

El Paso, Texas

Posted in IT


Job Info


Celergo Streamline is buzzing and excited to announce that we are growing in Service! We are scaling our footprint as well as scaling our size within the Service organization.

The service organization within Celergo Streamline (CSL) is made of Client Account Managers (CAM), International CAMs, Service Delivery Managers, Global System Support, Project Services, Add-ons, Transitions Managers, and Payment Services. We run payroll in over 140+ countries supporting our customers in their payroll needs supported by a powerful network. This allows for us to support our customers in this central managed service model everywhere in the world aligning to our customer. This truly takes global payroll to the next level! The clients see the value!

To meet the volume of scale we need to evolve and that is exactly what we are doing. Over the course of the next year we will undergo a digital transformation which will allow for our clients to truly see the benefit of the country expertise and customer service that we will bring in this model. This is an exciting journey. If you want to bring the change, be the change, then we encourage you to join this exciting organization!

The Project Manager is responsible for managing a set of projects in 1 or more region. The Project Manager will be expected to run projects as an individual or as part of a team for larger accounts. The Project Manager must demonstrate excellent knowledge and experience with project management in order to lead multi-country payroll implementations. Requires strong communication and cross cultural skills to collaborate with the project team members internationally. Capability & Drive to understand ADP Celergo products in details to be able to successfully implement the solution for transitioning customers.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Manage the regional Transition process, working closely with the Strategic Project Manager, ADP Partner Network, and Service Organization.
  • Manage the full transition process as an individual for smaller accounts.
  • Possess or develop a strong understanding on ADP Streamline and ADP Celergo solutions.
  • Organize and lead meetings with key stakeholders as needed to review project status, discuss and review issues.
  • Actively assist with developing and creation of milestones and timelines to baseline tasks required for projects.
  • Responsible for tracking projects and managing project communication activities
  • Lead the regional project team which can include transition lead, technical resources and partner network.
  • Responsible for providing status reporting and providing responsive feedback to strategic project manager &/or management and leadership.
  • Provide action plans and issue resolution, as appropriate.
  • Assist with internal projects such as preparing proposals, customer presentations, and marketing efforts.
  • Interact and communicate with international partners to clarify country specific items.
  • Coordinating with the SRM, SDM, and CAM communities to ensure they are supporting the customer in their migration in a seamless transition.
  • Understand and execute the transition assessment on a country level, coordinate pre-transition team to ensure all services are migrated in alignment with the new service offer.
  • Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, to optimize quality of service, business growth, and customer satisfaction.

 

Skills&/ Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Possess or develop a good understanding on ADP Streamline solution and ADP Celergo offer
  • Excellent verbal and written communication skills as well as strong presentation and interpersonal skills.
  • Ability to work under pressure while maintaining a professional demeanor.
  • Ability to resolve issues and seek alternative solutions.
  • Educational and training skills
  • Project management and Leadership skills are essential
  • Ability to eliminate concerns, influence others
  • Logical and critical thinking is essential for the position
  • Strong technical skills
  • Bilingual language skills are preferred (English)
  • Project management certification is a plus
  • Change management experience can be advantage

 

Education -- Bachelor's degree or equivalent in education/experience

Experience -- Two to five years related experience and/or training, preferably in a service environment.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.



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