Pump Application Engineer
ITT Inc.

Job Info

Position Summary

ITT Goulds Pumps is among the most widely recognized and respected brands in the global pump industry, serving customers in the oil and gas, mining, power generation, chemical, pulp and paper, and general industrial markets. As the only manufacturer to make digital monitoring standard on every process pump, ITT Goulds Pumps continues to lead the industry in both mechanical pump design and the adoption of smart technologies.

The purpose of this position is to provide daily support for the direct sales force in the areas of applications, proposal work and order processing/management. Specifically, this includes a review of pump specifications, proposal preparation, providing technical support to customers, interfacing with vendors, and order processing and expediting.
Essential Responsibilities

Major responsibilities include but are not limited to:

- Review customer specifications and prepare comprehensive processional proposals.

- Handle customer telephone inquiries.

- Interface with outside vendors to solicit quotes for equipment.

- Effectively process orders and manage any issues that arise.

- Act as a liaison between operations and the customer.

- Participate in sales calls with the Sales Engineer as pat of development.

- Provide technical support to customers.

- Coordinate the handling of returned goods.

- Participate in pre-award meetings as required.

- Develop effective rapport with customer contacts.
Position Requirements

Education: BS Degree in Engineering, Industrial Distribution, or similar

Experience: > 5 years experience in rotating equipment, ideally pumps

Other Skills:

- Excellent communication skills

- PC skills

- Experience working with outside Sales team

- Self started with a positive attitude

- Highly organized with ability to handle multiple projects with quick turnaround requirements