Quality Specialist
AMN Healthcare Inc.

Phoenix, Arizona

Posted in Recruitment Consultancy


This job has expired.

Job Info


Job Description

The focus of this position is to provide ongoing support to the Language Operations Department by developing, coordinating, and maintaining quality processes needed for a successful progress of interpreters and customer service representatives.

Job Responsibilities

  • Perform quality monitoring of sessions on a regular cadence
  • Process quality reports per standard operation procedures
  • Meet goals and deadlines on a regular basis
  • Participate in departmental initiatives that require immediate attention and help to accomplish the goals of the Language Operations Department
  • Build trust and maintain integrity and neutrality in the quality monitoring process
  • Ongoing engagement in professional development activities

Required Experience:
  • Minimum of 1 year of experience as an outstanding video interpreter with AMN Language Services
  • Experience with Microsoft Operating Systems
  • Extensive knowledge of National Certification for Healthcare Interpreters, International Medical Interpreters Association, and Registry of Interpreters for the Deaf -Standards of Practice and Code of Ethics
  • Excellent written and spoken communication skills
  • Demonstratesinnovative and creative problem-solving aptitude
  • Ability to multitask and prioritize daily workload
  • Adaptable to change and ability to work in a fast-paced environment
  • Certified or credentialed to the highest level applicable to candidate's language through National Board of Certification for Medical Interpreters, Certification Commission for Healthcare Interpreters or Registry of Interpreters for the Deaf

Education
  • Bachelor's Degree | Preferred

Our Core Values

Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation

At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.

Pay Rate
$21.00 - $24.75 Hourly
Final pay rate is dependent on experience, training, education, and location.


This job has expired.

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