Receptionist (Per Diem)
Trinity Health Senior Communities

West Hartford, Connecticut

Posted in Medical and Nursing


Job Info


Employment Type:
Full time
Shift:
Rotating Shift

Description:

The McAuleyis West Hartford's only Life Plan Community, promoting and fostering an independent lifestyle within a life care setting. Both Saint Mary Home and The McAuley offer a wide variety of cultural, educational, social and spiritual programs and activities to capture diverse interests and needs.

Everyone who chooses the McAuley continues the lifestyle they ledbeforehand. Residents who have lived in this region remain involved in the Greater Hartford area that they have long called home. For those residents who are new to West Hartford, they find The McAuley to be the perfect locale - situated in a livelycommunity with plenty to do, see, and experience, both on campus and off.

Job Description:

To perform a variety of receptionist functions for The McAuley as well as responding to in-house emergency calls.

Job Responsibilities

Demonstrates, promotes and integrates the mission of The McAuley and the core values of Mercy Community Health in daily work activities.

Greet and direct visitors to The McAuley.

Greet Residents, answer general questions, give out appropriate information as directed. Responsible for reserving guest apartments, including the follow-up of vouchers for guest apartment.

Stuff resident mailboxes with memos, newsletters, etc.

Receive UPS deliveries for administration and residents. Contact Residents to have package(s) picked up; sign for registered mail; coordinate package delivery with mailman for residents who are away.

Respond to call-for-aid alarms by telephone; follow-up if alarm is not reset.

Respond to fire alarms by using in-house speaker system; respond to smoke detectors in apartments; reset alarms on enunciator panel in Security Room

Maintain a supply of in-house forms for use at Reception Desk; maintain filing system; update forms as needed.

Serve as Switchboard Operator as required.

Monitor loading dock door for staff entry and vendor deliveries. Maintain security in back of house by monitoring camera frequently.

Perform a variety of clerical duties including scheduling of transportation and resident trip sign-ups.

Monitor Building B security camera when doors are locked; screen visitors.

Complete Work Orders from residents and staff, log and file for pick-up by maintenance.

Responsible for the Key Control System. Maintains sign out and in log and gives and receives all keys.

Perform other related duties as assigned by Director of Operations.

Retrieve wagons from Security Room as requested by resident. Get wheelchairs and clothes rack from closet as requested.

Follows all safety, security, infection control (including Category I Universal Precautions) and hazardous materials policies and procedures; performs all tasks to assure resident and personal safety and the protection of co-workers and (facility) property.

Customer satisfaction and a focus on quality improvement are evident in all aspects of work. Promotes and supports the philosophy, goals and objectives of the department. Dedicated to providing services, which anticipate and exceed resident and family needs.

Maintains high standards of business and ethical conduct in accordance with applicable Federal, State and local laws and regulations including fraud, waste and abuse. Avoids activities, which could result in a conflict of interest.

Promotes a productive atmosphere, facilitates teamwork and treats fellow employees, residents and families with respect and consideration, is helpful, cooperative and courteous. Carries out the spirit and intent of equal employment opportunity.

Maintains required licensing and certifications including unrestricted CT driver's license.

Attend at least two (2) General Staff Meetings, four (4) Department Staff Meetings and six

(6) Educational Programs.

Arrives in a punctual manner for all shifts. Provides notification for unscheduled absences and tardiness. Requests scheduled time off in compliance with policy. Does not exceed company attendance policy.

Job Qualifications:

  • Ability to speak and understand the English language in order to make self understood in fact to fact interactions with residents and staff. Must be able to understand written and verbal instructions.

  • At least three months experience in receptionist duties preferred.

  • Equipment - Switchboard, Console, Portable Radio, Pager Communication System, Simplex System, Television Camera

  • Specialized Skills - Must be able to work independently; ability to communicate in both verbally and written formats

  • Must be able to safely perform the essential job functions with or without reasonable accommodation.

Environmental and Working Conditions:

Exposure to seasonal conditions due to outside doors opening in reception area. Seasonal exposure to dust, pollen, etc. from outside door.

Sit for prolonged periods of time up to eight(!) hours a day.

Require tasks which require eye-hand/finger coordination relative to the switchboard, calls- for-aid, the Simplex panel and paging system.

Monitor and distinguish sounds, etc. recognize emergency situations through in-house cameras, etc., and contact appropriate personnel.

Comprehend written and oral instructions.

Ability to articulate with extreme accuracy and precision to give directions, speak on the phone, intercom; ability to receive and forward messages, both verbally and written to appropriate personnel; ability to complete above actions with some background noise.

Ability to read small print on simplex monitor, and tape attached to emergency panel in order to respond to emergency situations.

Pushing, turning, bending, lifting, stretching.

Push, pull, lift and carry up to (20-40 pounds) as required to rearrange UPS boxes and packages

Identify people entering and exiting the facility, light and dark colors, view and interpret monitors etc. at a distance of up to 10 feet.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.



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