Recovery Collector
Nuvision Credit Union

Eagle River, Alaska

Posted in Financial Services


This job has expired.

Job Info


Under the supervision of the AVP Collections – Loss Mitigation, this non-exempt position is responsible for the direct preparation off all charged-off loan functions including liquidation, recoveries and maintenance. Tracking and reporting all money collected on charged-off loans. This position adds value to the credit union by collecting on charged off loans; recovery dollars collected improve the credit union’s bottom line by reducing expenses or improving net income.

Responsibilities:

  • Contact charged-off loan and negative share members in order to make suitable repayment arrangements and follow-up with appropriate oral and or written correspondence while accurately recording all collection activity on line collection system.
  • Work with members to negotiate settlements resulting in maximum return to the credit union.
  • As defined in the annual business plan/goals; collect a minimum average of each month from charged-off loans and negative shares.
  • Assist management with processing small claims, repossessions, legal suit wage assignments and bankruptcy for charged-off accounts.
  • Ensure that all recovery payments are processed and properly allocated to the required loans or General Ledger account.
  • Supports and participates in continuous improvement activities.
  • Represents the Credit Union in a positive and professional manner.
  • Maintains member and other sensitive information with confidentiality.
  • Treats co-workers and members with respect.
  • Other related duties as assigned.
Qualifications:
  • Must possess 3 years of hands-on collection experience, dealing with retail secured and unsecured loans. Including experience with repossession, advanced skip tracing, recovery of charged off loans and managing collection agencies.
  • Must have a strong background in bankruptcy laws, foreclosures, repossessions and the Fair Debt Collection Practice Act.
  • Knowledge of legal process.
  • Excellent written and verbal communication, interpersonal, and relationship building skills, with focus on negotiating, consulting and persuasion.
  • Must be able to communicate effectively with members, management, team members and external third-parties.
  • Ability to interface with people in a positive manner with empathy, courtesy and tact.
  • Strict attention to detail
  • Ability to work in a fast paced goal oriented environment.
  • Able to handle difficult calls.
  • Team oriented and the ability to work collaboratively.
  • Organizational, time management skills and demonstrated ability to multi-task, follow through and prioritize work.
  • Demonstrated analytical, problem-solving and critical thinking skills relative to member solutions.
  • Proficient in Microsoft Office products including: Word, Excel and Outlook.
Education:Two-year college degree or equivalent related experience, specialized course of study or program. Formal education in business administration or related fields preferred.

Website:nuvisionfederal.com/careers

Benefits:
  • Medical
  • Dental
  • Vision
  • Life Insurance
  • Flexible Spending Account
  • 401(k) Matching
  • Paid Time Off
  • Training Provided
  • Tuition Reimbursement
Covid-19 Precaution(s):
  • Remote Interview Process (some positions vary)
  • In-Person Interview required for Front-Line Positions
  • Social Distancing and Mask Guidelines in place


This job has expired.

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